Senior Account Manager

Trustpair empowers large global companies to eliminate vendor payment fraud with a market leading account validation automation platform. Trustpair serves over 400 enterprise customers, helping finance teams protect against 100% of fraud attacks.

The company’s global presence includes offices across Europe & the US. Our team is composed of 100+ employees with 19 different nationalities who are dedicated to payment security. Trustpair raised 20 million euros to accelerate international growth, and equip finance leaders with the tools needed to tackle sophisticated fraud tactics such as AI, deepfakes, cyber attacks, and more.

**About the role**:
We are hiring a **Senior Account Manager** to join our growing sales organization at Trustpair. This is a key role with a direct impact on growth, expansion, and client satisfaction. As an Account Manager, you will drive and grow a high-value portfolio of strategic clients (mainly CFOs and Finance departments of large enterprises), by increasing revenue, managing upsells, ensuring retention, and deeply embedding Trustpair’s solution within their organization.

**This is a hybrid position with weekly presence required in our Paris office.**

**What you'll do**:
**Strategic Account Management**
- Build and execute long-term account strategies to maximize client lifetime value.
- Conduct structured **account mapping** (organization, power structures, stakeholders)
- Identify and activate **upsell levers** and **expansion** potential (subsidiaries, business units, regions)

**Client Relationship & Engagement**
- Develop trust-based relationships with executive sponsors and end-users
- Lead regular **business reviews and steering committees**:

- Act as the client’s internal advocate to drive product adoption and maximize impact

**Commercial Growth**
- Identify future client needs and negotiate **Master Framework Agreements** and **enterprise-level contracts**:

- Work closely with internal teams (CSM, Sales, Product) to promote growth and retention
- Own and drive **Net Revenue Retention (NRR)** for your portfolio

**Performance Monitoring & Reporting**
- Monitor portfolio KPIs: usage, churn, satisfaction, upsell pipeline
- Maintain up-to-date CRM records (HubSpot, Planhat, etc.) with accuracy and precision

**What’s in it for you**:

- At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact. Whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working.
- Trustpair is in scaling phase with career opportunities in France and internationally
- Flexible remote policy
- Inclusive environment with cultural diversity and parity
- Trustpair provides **full commercial enablement** to help you succeed:

- Access to C-level stakeholders
- Cross-functional support from Marketing, Product, and Customer Success
- A mature and high-quality client base
- As well as an established methodology for selling to enterprise Finance departments

**Why join Trustpair? A list of our perks**here****:
**Must-Haves**:

- Minimum **5 years of experience in Account Management**, including significant exposure to **B2B SaaS** and **complex sales cycles**
- Proven success managing **strategic or enterprise accounts**
- Strong ability to **sell value-based solutions** and understand the financial priorities of clients
- Strong **autonomy** and ownership over accounts
- Experience **negotiating complex contracts** at group or global level
- Exceptional **communication skills**: clear, structured, and impactful
- Familiarity with sales frameworks like **MEDDIC / Challenger Sale / SPIN Selling**
- **Fluent in both French and English**, spoken and written

**Recruitment Process**:
- First call with Aicha, Talent Acquisition Manager (30 mins)
- Experience interview with Thomas, Head of Sales (1h)
- Live case study on site (1h)
- Coffee fit with two members of our team (30 mins)
- Cofounders interview with Alex, Cofounder & MD (30 mins)

**Equal Opportunity Statement**
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.