IT Support Specialist

**\uD83C\uDFA8 Who Are We?
Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise.

We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity

Look at our Career Page for more information about working with us \uD83D\uDC99

**\uD83C\uDFA9 Your Role**:
As an IT support Specialist at Convelio, you will play a pivotal role in enabling business growth through seamless and unparalleled employees’ IT experience. With your unique skill set and passion for building and nurturing, you will contribute to shaping the execution of all employees’ day-to-day activities.

As a Level 1 and 2 IT support specialist, your role will involve providing efficient and high-quality support to users to resolve incidents and address requests related to SaaS software and hardware. This includes maintaining a high level of user satisfaction and contributing to the continuous improvement of support processes.

**✏️ What you'll do**:
**For the Service Desk and Systems Management part (40%)**:

- You are responsible for the smooth operation of Google workspace, Office 365, including the management of, but not limited to, accounts, Front/ gmail mailboxes and Gdrive.
- You are in charge of the global hardware, software and license inventory system, ensuring compliance and asset lifecycle.
- You administer the service desk system, creating and maintaining the service catalog, optimizing ticket lifecycle efficiency, and ensuring SLA compliance

**For End Point and User Support (40%)**:

- You handle incidents and support requests in a timely manner.
- You build and deploy machines for professional use.
- You carry out certain first-(and second-)level systems and network administration tasks.

**Project and process management (20%)**:

- You design, review, document and implement policies and procedures to maintain global standardization of day-to-day IT functions.
- You manage and facilitate assigned projects, ensuring effective planning, transparent coordination with stakeholders, and adherence to delivery deadlines.

**\uD83E\uDDD1‍\uD83C\uDFA8 Your profile**:

- With an IT background (Bac +2 or above) and experience in user support, you are looking for a new challenge in a developing international start-up. You must have solid experience in:

- Google workspace
- Service Desk support for IT systems and services
- Technical expertise in office, printing and networking technologies
- Recognized for your **interpersonal skills** and **internal customer focus**, you are committed to building and developing a quality service and support for Convelio's internal users.
- Written and spoken **English** is essential for this position, to communicate with our international team. French would be a plus.

**\uD83C\uDF0D What we offer**:

- An opportunity to be part of a fast-growing and innovative company that is transforming the art logistics industry.
- A challenging and fulfilling role with a high level of autonomy and responsibility. You’d be the expert at Convelio on IT Support.
- A supportive and dynamic work environment, where your ideas and initiatives are valued.
- Flexible remote policy (up to 3 days per week) to accommodate a healthy work-life balance.
- Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.
- **️ The hiring process**:

- First phone call with our Talent Acquisition Manager (30 min)
- Meet Bassel, our CFO and your future manager, and Olivier, our current IT Support (1h)
- Meet Edouard, our co-founder
- Learn more...
- **Company values**

Discover our company values

**Sustainability program**

Convelio is set on bringing art logistics into the future - and this is impossible to do without thinking about climate change. Launched in June 2021, our sustainability program and commitment to the UN Sustainable Development Goal 13 - to take urgent action to combat climate change and its impact is organized to promote posi