IT Support Specialist

**Why Confluence**

Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. Headquartered in Pittsburgh, PA, Confluence services over 1000 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia

**More about the role and team**

The IT Support Specialist will provide assistance for support and monitoring of IT hardware, software, and services supporting our internal end users. This role will be the primary local IT support for our Paris office and assist with remote support of other users in the same time zone. This position will be responsible for occasional after-hours maintenance activities and will participate in on-call hours, as part of the team rotation. This is an excellent opportunity to join a collaborative international team.

**What skills and experience do I need to succeed?**
- Bachelor’s degree in information technology, Computer Science or related field preferred.
- Two or more years of experience with emphasis on IT Service Desk support in both large and small environments.
- International business and financial/investment services industry experience is desirable.
- Configuration and support of Microsoft desktop operating systems
- Configuration and support of end user devices, laptops, monitors, mobiles, etc.
- Intermediate understanding of Office 365, OneDrive, and Intune
- Intermediate understanding of Microsoft server operating systems
- Intermediate understanding of Active Directory and user management
- Basic Linux administration skills
- Solid experience with collaboration tools (Slack, teams, etc.), client VPNs, Windows firewall, Antivirus, Bitlocker and conferencing software (Zoom, WebEx, etc.)
- Experience imaging and deploying laptops in an enterprise environment
- Strong administration and troubleshooting skills
- Experience with basic networking and level one troubleshooting (ping, tracert, telnet, etc.)
- Experience with basic Linux system administration
- Experience with basic AWS administration and user management
- Understanding the basic concepts of Risk Management, Business Continuity, and Incident Response
- Good self-discipline with the ability to work autonomously
- Good communication, interpersonal, organizational, and planning skills
- Strong customer service skills
- Able to prioritize tasks (efficient time management) to meet deadlines
- Accept escalations from junior staff members
- Work well with others as an individual contributor
- Full English proficiency

**What do we offer?**

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

- Generous time off packages
- Global Career Development opportunities
- Social Events
- Referral Bonus scheme
- $3,000 per successful referral
- Plus many more

**More about the Location**

This role will be based in Paris. We offer flexible working options for all employees.

**Values**

We look for people who align with our 4 values.

Integrity

Face reality with honesty, courage and accountability

Imagination

Deal creatively with challenges and envision what the world could be

Discipline

Build good habits into reflexes which become a part of our life

Service

Committed to the success of others

**Culture**
- Winning culture - doing what is needed to succeed
- Lead from the front - proven hands on ability to do the work and lead by example
- Lead change while maintaining our culture and heritage

Confluence Technologies Inc. is an Equal Opportunity Employer.

We are committed to providing equal opportunities regardless of age, gender, religion or ethnic origin and we give full and fair consideration to the employment and career development of disabled persons, commensurate with their aptitudes and abilities.