Cdi - IT Application Support Analyst (M/F)

il y a 6 jours

Paris, France Tiffany & Co. Temps plein

**Position**:
**Responsibilities**:
**Incident, Task, Change, Problem Standard Support**
- Support system incident, task, change and problem management routines
- Monitor progress, status updates and overall ticket health including investigations
- Address aging and stalled tickets by providing feedback to support teams / product owners
- Support prioritization, escalations and review handling incidents and requests confirming pre-determined SLAs
- Participate in the change management and transition to support processes
- Identify knowledge, support and training opportunities to improve the overall success of the internal and external teamsAbility to communicate written / oral on sophisticated topics to levels of business community**Initiate Prioritizations and Triage**
- Investigate, troubleshoot, and work through priority system issues
- Analytical thinking and the ability to understand problems is needed for resolution
- Structured and solution-oriented way of working, even under pressure
- Drive conversations to improve resolution time and comprehensive updatesDevelop communication protocols including message, format, and audience**Data Collection / Vendor performance**
- Ensures support and work is as detailed per contracted SLA
- Participate in the data collection process and prepare data for business reviewsPartner in the vendor management and review process**Qualifications**:

- 2+ years of experience with Technical Support
- 3+ years of experience either supporting and/or delivering out of the box and customized solutions in designated system
- Experience participating in high-performing technical and/or support teamsExperience with ITSM methodologies (incident, problem, change, release management, etc.)**Preferred**:
Working experience in retail industry

**Additional Information**:

- Location: Paris 2
- Type of Contract: Permanent Contract
- All gender identities and orientations are encouraged to apply
- Please let Tiffany know if you request any accommodations for interview, we are happy to make any accommodation neededSoumettre avec CV en anglais, s'il vous plaît**_TIFFANY & CO. _**
**MAISON***:

- Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

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