Client Service Representative

il y a 1 jour

Sophia Antipolis, France CSC (Corporation Service Company) Temps plein

**Client Service Representative**

**(French + Italian speaking)**

**Sophia Antipolis, France**

**Full Time, Hybrid (3 days in the office)**

We are currently hiring a **Client Service Representative**to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry.

As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services.

**Some of the tasks you will be responsible for**:

- Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Build and maintain client relationships by understanding the unique needs of each client.
- Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
- Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes and new product offerings.Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.

**What technical skills, experience, and qualifications do you need?**
- Must be fluent in both English and Italian.
- Experience working in a customer-centric environment, industry and/or role
- Effective written and verbal communication skills
- Ability to think critically and be solution oriented
- Strong Microsoft Office skills including MS Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss new technology
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment

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