Customer Success Manager

Company Description
**About Akeneo**

Akeneo is a global leader in Product Experience Management (PXM) and Product Information Management (PIM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, improve product data quality and simplify product catalog management.

At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humility, Benevolence, Openness, Innovation and Beer (aka. comradery) We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo Learn more about who we are as an employer and about our Culture and Values via our Career page.

**Job Description**:
Akeneo software brings efficiency to marketing teams struggling with tools such as excel. We made our software user-friendly so it’s intuitive and easy to use Air Liquide, Sephora, Intersport, and many other companies chose Akeneo to improve their product enrichment processes.

As a CSM, your main goal is to drive and support the success of our customers within their PXM journey. We are looking for a new member to join our bold and fun Customer Success Southern Europe team. This is a great opportunity for experienced CSMs who have ideally leveraged CSM tools in their prior experience to model best practices for a rapidly growing team. In this role, you will report to the Customer Success Director, and you will closely work internally with the Sales, Professional Services, Product and Channel & Alliances departments.

More precisely, your main responsibilities will be to:

- Help design and implement a world-class framework for customer lifecycle management, developing strong client relationships, monitoring customer health and ensuring value and ROI are recognized.
- Be assigned to a group of strategic accounts and be responsible for leveraging data and collaborating effectively with both customers and internal cross-functional teams to drive results, client satisfaction, and client revenue retention.
- Partner closely with Sales counterparts to help achieve renewal targets and identify growth opportunities.

**Qualifications**:

- You have excellent **change management **and communication skills and you speak French and English fluently,
- You have at least +3 years of experience in Customer Success Management or Account Management in the** software/e-commerce** industry,
- You are perfectly comfortable in an **extremely dynamic** and changing environment,
- Your **empathy, **service skills, and adaptability allow you to quickly build relationships with clients of different nationalities and sectors.

Additional Information
**Culture**

Diverse, cross-cultural team.

Annual All Staff gathering week, office parties, team offsites

Once a year, travel to another office location for a period of 2 weeks.

Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.

The position is open in the lovely city of Nantes: Enjoy a 19th century historical building, tour our private garden and stop by the pond while doing your team catch-up. We also do great barbecues when the sun is out.

Fresh honey and eggs by our own bees and chickens :)

**General**

Competitive package and complementary health insurance

**Time off**
- Flexible working hours, global home office policy

33 days paid leave if you are the second parent (instead of 28 days)

**Health & Wellness**

Individual and confidential coaching sessions with a mental health practitioner of your choice

Massage sessions offered regularly and at a reduced price

**Equipment**

Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...

Choice of a Mac or a Windows laptop
Personal remote allowance to maximize your home office environment

**Professional Development**

Participation in in-house events welcoming external guests (ie. Meetups) or industry events

‍ Group and individual training opportunities
‍ Attendance to the yearly business or tech conference of your choice

**Perks & Discounts**

Get your Swile lunch card funded at 50% by the company

Receive a 50% discount on the transportation pass of your choice

️ Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.

**Diversity & Inclusion**

‍‍ Akeneo is committed to providing a friendly, safe and welcoming environment for everyone who works for or with us, regardless of gender ident