Customer Success Manageur- Cdi

il y a 4 jours

Paris e, France Veesion Temps plein

We are looking for a new manager to join the customer success department You will have a key role in the success of Veesion by delivering a high quality of customer experience.**Missions and responsibilitiesManagement**
- Accompany and guide two teams, each consisting of 3 to 5 people to lead them to success and to grow.
- Support each team member in their professional development & help them raise their skills
- Plan and supervise newcomer’s onboarding, making sure they master all the tools and processes. Coach them until they become rockstars.

**Operational performance & ownership**
- Own and monitor operational performance and user satisfaction regarding onboarding and care. Organise ownership of processes and tools within your team.
- Analyse client dashboards
- Assisting in the organisation and distribution of the team's tasks
- Creation of client documents (fact sheets, documents and internal processes)
- Improving processes to optimise the efficiency of our teams

**Preferred experience**« Once a manager, always a manager »
- You have experience in the csm sector in a fast growing environment.
- You are eager to join a young, dynamic and ambitious startup
- Knowledge of Customer Relationship Management practice and tools.
- You know the basics of how a CRM works (Pipedrive, Hubspot...)
- Experience in project management (implementing a tool, building a schedule with deadlines...) would be a great asset.
- You are empathetic, organised and have excellent interpersonal skills
- You are able to show initiative and agility
- A highly positive and contagious energy
- You are a native French or English speaker with a perfect knowledge of both languages, a good level of another language such as Spanish or Italian will be really appreciated

Type d'emploi : CDI, CDD
Durée du contrat : 12 mois

Avantages:

- Participation au transport
- Titre-restaurant

Programmation:

- Du lundi au vendredi
- Repos le week-end

Lieu du poste : En présentiel

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