Multilingual Customer Relationship Officer
il y a 2 semaines
Leader de la location de bateaux en ligne, SamBoat s’est rapidement imposée comme la société la plus innovante du secteur. En 2014, SamBoat est née pour démocratiser le nautisme en permettant de louer des bateaux de particuliers et de professionnels en quelques clics. Inspirée de grands succès comme Airbnb, Drivy ou Yescapa, SamBoat se développe partout dans le monde et a besoin des meilleurs profils pour participer à son essor.
SamBoat porte une grande importance au bien-être des collaborateurs et a déjà été labellisée Happy At Work startup.
**Description du poste**:
Accueilli au sein de notre service client, tu accompagneras nos clients tout au long de leur parcours chez Samboat.
Tu seras donc en charge de:
- Répondre aux besoins client
- Traiter les appels, mails des clients français et internationaux
- Proposer des offres sur mesure adaptées aux besoins des clients
- Contacter des propriétaires par téléphone et mail
- Traiter des litiges
- Assurer la qualité du service SamBoat
**Profil recherché**:
Nous recherchons donc une personne rigoureuse, appréciant le travail d'équipe et ayant le goût du challenge.
- Minimum BAC +2 à +5
- Aisance relationnelle
- Bonne fibre commerciale
- Excellente culture WEB
- Connaissance du monde nautique
- Tu parles minimum 3 langues dont l'anglais obligatoirement bilingue
**Pourquoi nous rejoindre ?**
Tu as la possibilité de rejoindre une équipe sur-vitaminée et participer à l’essor d'un concept en plein développement européen. Moment clé pour nous rejoindre, Samboat c’est aussi:
- Une équipe soudée, ici pas de place pour les solo player
- L’opportunité d’évoluer dans un environnement hyper-dynamique
**Avantages**:
- tickets restaurant, apéros, sorties bateau
- Nous offrons le permis bateau
- Possibilité de télétravail jusqu'à 4 jours / semaine
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