Customer Relationship Officer

SamBoat is the fastest-growing, global platform for boat rental, enabling curious travellers and seasoned sailors to experience the joy of being at sea. Operating in 76 countries and offering the widest range of boats and yachts for both day trips and longer charters.

With SamBoat customers can compare thousands of peer-reviewed listings in seconds and book the perfect boating trip at the best price.
- 1,000,000 people have sailed with Samboat
- We operate in 76 countries
- 50,000 boats available for charter
- A site available in 9 languages
- Over 150,000 genuine reviews

We are a team of 70 super talented and motivated people, representing more than +15 nationalities. Our team operates across 4 offices: Bordeaux, FR; Barcelona, ES; Wiesbaden, DE; and Cancún, North America.

We firmly believe in our mission: to democratize access to boating and yachting.

These principles are our north star:

- ** INNOVATION & INVENTIVENESS**:We are committed to create the nautical rental solutions of tomorrow by enriching our business through innovative research and technology, delivering higher quality service and added value.
- ** SHARE & LEARN**:We learn and grow together as a team. We develop knowledge and become collectively better if we learn from each other. As a result, we do everything necessary to ensure that everyone can continue to learn and develop.
- ** INTENSITY & DETERMINATION**:Building something exceptional takes hard work, especially finding the best ideas, no matter where they come from.

**Job description**:
**N.B.**:This position is available in either the Bordeaux or Barcelona office.

As the main point of contact for SamBoat’s Italian and German users, your responsibilities will include:

- Effectively meeting customer needs and ensuring their satisfaction.
- Proposing customized offers tailored to customer requests.
- Ensuring high-quality interactions and maintaining SamBoat’s excellent service standards.

**Profile**:
**The perfect team-member**:
**Languages**:

- You are **bilingual** in **German AND Italian** at a native or near-native level.
- Proficiency in **French or English** is also essential for internal team communication.
- ** Customer Service Experience**: You have significant experience in a similar role (minimum of 2 years in customer service or a customer-centric environment).

**Personal Qualities**:

- You are organized, methodical, and possess a strong sense of responsibility.
- Excellent interpersonal skills with the ability to build trust with customers.
- Strong customer satisfaction orientation and the ability to handle challenging situations with professionalism.

**Autonomy and Flexibility**: You enjoy working independently while contributing to team efforts.

**What We Are Looking For**:
A person who is passionate about human interaction, motivated by problem-solving, and eager to be part of an entrepreneurial adventure where every day brings new challenges and learning opportunities.

**Why Join Us?**
- Join a dynamic, supportive team that values collaboration and collective success.
- Be part of a project experiencing significant European growth with plenty of opportunities for career advancement.
- Work in an environment where initiative and creativity are encouraged.

**What We Offer**:

- A human-sized team of customer relationship experts ready to welcome you and share their experience.
- A flexible work environment with the option to work from home up to 4 days per week.
- Fun team events (aperitifs, boat trips) and a lively work atmosphere.
- The opportunity to obtain your boating license - so you can fully experience the SamBoat spirit
- Co-working space in the heart of Barcelona.
- Hybrid work option available, or in-office, to help you with your work-life balance.
- Possible trips to our central offices in Bordeaux.