Customer Advisor

il y a 2 semaines


BoulogneBillancourt, France Talents ADV & Supply Temps plein

**Description de l'entreprise**:
**Description du poste**:
Talents ADV SUPPLY, cabinet de recrutement spécialisé dans les métiers de l'ADV, la Logistique et la Supply Chain, recrute pour l'un de ses clients un(e) Customer Advisor H/F en CDI sur Boulogne-Billancourt.

Rattaché(e) au chéf d'équipe, vos missions sont:

- Enrichir la base de connaissances partagée tant au sein de l'entreprise que sur notre site internet.
- Analyser et remonter vers votre supérieur et les équipes techniques en partageant toutes les informations nécessaires pour assurer la résolution des dysfonctionnements.
- Gérer la relation entre les transporteurs pour le suivi des livraisons et des litiges.
- Suivre les dossiers clients en cours au fur et à mesure que les différentes équipes les traitent en interne.
- Vérifier les commandes passées par erreur et les corriger

**Description du profil**:

- Vous parlez Anglais couramment
- Vous êtes à l'aise avec les outils digitaux
- Vous bénéficiez d'une première expérience en SAV, idéalement dans les produits éléctoniques


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