Head of Franchise Performance

Head of Franchise Performance

**Region**: Paris

The Head of Franchise Performance will lead and set goals for a team of 8 Managers Franchise Performance (MFP’s). Managing a book of business of 400 restaurants. In addition to the responsibilities outlined in assigned territory, coach Subway franchise owners on increasing sales and profitability and thereby enabling them to grow their portfolio. Works with senior leadership team to define the group's strategic objectives; translates the group's objectives into centralized operational priorities and plan. Partners with Business Unit leaders and operational teams to define necessary budget, resourcing and logistics management needed to effectively support planned restaurant openings, projected sales and new product/innovation implementations. Leads resourcing and planning coordination across operations support, shared services (e.g., franchise sales, leasing, construction and equipment/design) and each of the Brand operations teams to ensure alignment and operational support for the franchisees.

**Responsibilities include but are not limited to**:
Building Sales & Profits
Ensures MFP's are imparting Standard Operating Procedures (SOP's) guidance and education

**during restaurant visits**: through shadowing, training, and demonstration, leads team to support SUBWAY restaurants using the PBE model. Reads and reviews monthly evaluations performed by the MFP’s to ensure they are consistently documenting adherence to Company standards, improvements made, areas of opportunity, direction on how to improve and goal setting. Coaches and trains team to effectively evaluate how the restaurant is performing compared to SUBWAY policies and procedures, analyze sales and cost data and provide specific customized direction to improve in these areas. Drive single unit sales, multi-unit sales and development plans to ensure company goals are met. Lead meetings with their team in order to help prioritize opportunities and continued advancement in the organization. Train and mentor other field team members in different territories outside their own. Fully

understand the current business climate of the hospitality and QSR industry and ability to adapt to new initiatives. Reviews marketing plans and tracking performance of team. Oversees training programs within the territory in order to strengthen operations.

**Building Restaurants**:
**Building Team**:
Manages a team of MFP's by giving on going guidance and support, continuous feedback and
one-on-one job training. Assist in reaching territory goals by guiding each MFP to effectively

**Building Relationship**:
**Self-Development**:
Applies designated training programs to develop new skills. Participates in all scheduled training classes, be available to travel to training sessions nationally and internationally, field meetings, conventions, and staff meetings as well as other company territories.

**Skills & Abilities**:

- Bachelor's Degree in Business, Communications, Business Analysis or related field preferred.
- 5+ years of restaurant experience preferred.
- The ability to learn technology initiatives and cascade this knowledge to others.
- Excellent written and verbal communication,
- Ability to problem solve and business analysis skills.
- High degree of detail orientation and ability to work within a team, hands on approach during in restaurant visits.
- Must also be able to work autonomously and be professional.
- Excellent written and oral communication.
- Ability to problem solve on a large scale with a regional area of restaurants.
- High level skillset with the ability to identify potential profit wins and losses through business reviews.
- Ability to adapt to different situations and personalities, while maintaining a degree of personal integrity and time management with a sense of urgency.
- Must have mastered the skills necessary to provide influential direction on a large scale to franchisees to help reach their goals and align with brand standards.
- Excellent team management and engagement skills, ability to create a team spirit, support and bring the team to over deliver.