Account Manager

If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it.

Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

\uD83D\uDE0D:
At D-EDGE we are driven by these 4 key values:
We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

**\uD83C\uDFAF WHAT YOU’LL BE DOING**:

- **
Main responsibilites include:
- **Portfolio Management**:

- Strong understanding of the portfolio of products within your region and your upsells targets.
- Build deep relationships with key stakeholders.
- Engage in strategic account planning.
- Drives mutual value and growth for the business and key accounts.
- Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.
- Build a solid & strong strategy for your region to meet the company's upsell targets.
- Ensure all activity is captured in the chosen CRM tool.
- Prepare regular (weekly, monthly) reports on your account portfolio.
- **
Customer Centric**:

- Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.
- Create solid relationships in a friendly and professional manner.
- Demonstrate sense of responsibility & accuracy.
- **
Client Relationship**:

- Deliver impactful & effective presentations to your clients.
- Effectively communicate with your clients, manage complaints and set clear expectations.
- Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service

**WHAT YOU'VE GOT**:

- ** Technical skills**:

- Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.
- Deep understanding of hotels commercial systems and hospitality industry & market trends in your assigned region.
- Bilingual fluency in French/English. Any other language is a plus
- Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM
- **
Leadership**:

- Be a team player with a solution-oriented mindset and attitude..
- Become a true relationship builder, earning confidence and advocating our D-EDGE values.
- **
Decision Making**:

- Able to make clear & timely decisions and give explicit and clear guidance to our customers.
- **
Efficiency**:

- Able to identify proactive solutions that will be beneficial to both client and company.
- **
Team Player**:

- Positive, motivated, proud of your work and engaged in the Hospitality business.

**\uD83D\uDC9C WHY YOU’LL LOVE US**:

- Incentives plans
- Accor Employee Card: Discount on hotel bookings
- 12 days for volunteering
- Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.

**\uD83E\uDD1D RECRUITMENT PROCESS**:
1. Telephone interview with Talent Acquisition Team Lead

(~30 minutes)

2. First interview with the your future manager including a case study (~60 minutes)

3. Second interview with our VP Account Management EMEA (~60 minutes)

**Please be aware that we will be asking for work references.**
- D-EDGE is an equal opportunity employer. We do not discriminate based on: race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status._