Customer Success
il y a 1 jour
**Mission**: - Join our Customer Success & Development (CS&D) team to help our clients succeed while contributing to Qonto's European expansion. You will be key in enhancing our outstanding customer satisfaction of 4.7/5, working closely with Guillermo Cordoba, our Lead CS&D. **As a Customer Success & Development Manager at Qonto, you will** - **Guide our customers through the onboarding process** to ensure they fully use their accounts and features, in order to follow the clients’ lifecycle and generate revenues. - **Be the voice of our customers**: Customer feedback is precious to us, and we use it to continuously improve our product and maintain the "WOW" effect that our customers love. - **Set up internal processes** to better respond to customer requests (dashboards, provide feedback to Ops and Product teams, etc.). - **Take ownership. Identify anomalies, optimize and set up** new ways of problem-solving, and keep your colleagues up to date. **What you can expect**: - Be part of Qonto's expansion working in a **fast-paced, growth-oriented environment.**: - Collaborate in a team that values **cooperation, communication, and continuous improvement.**: - **Master cutting-edge customer service tools** like **Salesforce, Forest, Slack, and Notion. - **A hands-on culture** with responsibilities and decision-making. *** **About your future manager/ Head of** Your manager will be **Guillermo Cordoba**, our Lead CS&D. - **His path?** Guillermo has over 3 years of experience at Qonto, excelling in roles like Senior Key Account Manager and Team Lead. His background spans strategic planning and sales at top companies like Doctolib. - **What he can bring to the team?** Guillermo offers a strong track record in key account management and customer success, fostering a collaborative environment and driving team growth with his expertise in business finance solutions. **About You** - **Experience**: You have at least two years of experience in customer support or account management. - **Customer-centric**: You show empathy and adapt your communication according to customer needs. - **Results-driven**: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail. - **Communication**: Strong written and verbal communication skills. - **Adaptability**: Thrive in a dynamic, evolving startup environment. - **Languages**: Proficiency in French and English.
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