Senior Sales Associate

**Senior Sales Associate**: **THE FASHION INDUSTRY’S FASHION BRAND** Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future. Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.** Embrace life. Embrace art. Embrace colour. Embrace each other. We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers. - Marni is looking for a - **Senior Sales Associate** for its Corners at Le Bon Marché.**YOU** - Authentic, passionate trusted client advisor: an intuitive Sales Associate with a genuine passion for Fashion and Luxury goods market trends; - A powerful communicator, handling clients with personal care and empathy, with a client first approach; - Courageous with ideas and innovative, always ready to grow and learn; - Self-confident, appropriate standing and strong communication skills. **KEY RESPONSABILITIES** - Welcome and assist Clients providing an excellent in-store experience; - Create a long-term authentic bond with clients by making them feel the experience is truly about them; - Partner with management team to strategically achieve sales targets - Strive to always increase brand and product knowledge - Master selling skills to satisfy customer needs - Take action to maximize the sales opportunity on all categories - Embrace and promote our Retail Excellence Program with both clients and staff - Deal effectively with customer complaints by liaising with the line manager when necessary; - Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs; - Manage payment operations including return, refund, remote sales in a punctual and accurate manner; - Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures; - Thinking innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors; - Transform each client experience into a unique moments by creating a hand-crafted experience; **CRM** - Capture customer data all the time - Proactively take possible actions to maintain a long-term relationship with customers - Implement and manage the boutique’s community outreach program in order to maintain active social relationships with clients **Operations** - Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.) - Remain in compliance with operational and company policies and procedures - Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up **KEY REQUIREMENTS** - 5+ years experience in retail - luxury leathergoods experience preferred - An entrepreneur with the ability to drive results - Well connected with a strong ability to engage - Results-driven and customer focused - Strong attention to detail - Proficient computer knowledge (MS Word, Excel and Outlook) - A fluent knowledge of written and spoken English is mandatory, knowledge of a further language will be considered a plus LI-FI - Location: Paris, FR- Employment Type: Full time- Function: Retail- Seniority: Professional