Customer Success Director Emea

il y a 1 semaine

BoulogneBillancourt, France Relation1 Temps plein

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work.

The main responsibilities of this combined account development and delivery role include representing OSF’s services and products at your assigned accounts, helping set strategic direction, delivering programs, leading/coaching cross-functional teams, driving sales, and leading account strategy

**Responsibilities**:
- Establish, maintain, and build OSF’s footprint within your assigned account(s)
- Build credibility as a trusted advisor with VP and C-Level clients.
- Work with clients to define and implement solutions that help them reach their vision and objectives.
- Partner with your clients to influence strategic direction and identify ways OSF can help them achieve their objectives.
- Drive business development and contracting processes, including accountability for profitability.
- Partner with Delivery Center leads to solution the appropriate engagement approach and scope for our clients.
- Own the overall customer satisfaction survey scores
- Maintain awareness of industry trends and best practices.

**Requirements**:
- Extensive account development and delivery management experience.
- Strong delivery skills are required, leveraging previous program management expertise
- Prior experience in a senior leadership role in a consulting environment.
- Advanced project delivery across technical, business transformation, strategic programs, including all aspects of program management (preferably in both waterfall and agile environments, and delivering Salesforce-centric solutions).
- Excellent negotiation, conflict management, problem-solving, and decision-making skills.
- Previous P&L responsibilities is an asset.
- Experience managing account commercials, including pricing, profitability, and contracts

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