[cdd] Reservations Agent

**CDD (3 à 6 mois) / **ZUMA CANNES.**

**[CDD] Reservations Agent.**:
**Missions**:
As a Reservations Agent at Zuma, every guest interaction sets the stage for an unforgettable dining experience, you’ll play a crucial role in managing customer calls and inquiries with efficiency, professionalism, and a commitment to delivering exceptional customer care. Join our team for the summer season 2025, please note this position is a seasonal contract (CDD).

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. This role will be based in Zuma Cannes, in the historic Palm Beach. Our luxurious year-round venue plays host to guests attending the many iconic events through-out the year. With a stunning terrace and a multi-format indoor dinning, Zuma Cannes is the go-to location within the South of France. Zuma is proud to be part of the Azumi restaurant collection.

**Life at Zuma**

Joining Zuma means becoming part of an inclusive global community that lives by three core values:
**Honor the Mastery** - we celebrate every detail, always striving for perfection
- putting pride into everything we do
**Do Unto Others** - we support each other to be at our best, treating every team member and guest with warmth and openness
**Embrace the Energy** - we bring passion and positivity to everything we do

**Main Duties**
Your key responsibilities will include:

- Comprehensive knowledge of our brands ensuring accurate data entry and system updates for all reservations
- Manage customer calls efficiently, amending bookings, and addressing inquiries with professionalism and care.
- Recognize and accommodate regular guests and VIPs, monitor waiting lists, and maximize seating capacity to enhance the guest experience
- Actively work closely with the Reception and Events teams to ensure seamless coordination
- Notify the Reservations Manager of any issues, and provide a thorough handover during shift changes for smooth operations
- Maintain a comprehensive understanding of the reservations system to efficiently confirm, cancel, and adjust bookings as required

**What We Look For**
- A genuine love for culinary experiences & a passion for Japanese cuisine
- Proven experience as a reservations agent in a luxury high-volume restaurant
- A natural team player who is at home working in sync with a large team
- Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences

**Benefits**
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

- ** Transport**, we provide a daily shuttle service to and from your accommodation to work
- **World-Class training,** designed to inspire and educate
- **Global opportunities**, experience hospitality around the globe with our five incredible brands
- ** Family Meals** are shared daily
- **Rewards & Recognition,** we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- ** Staff discount, **enjoy exclusive discounts across the Azumi group, worldwide

**Our Commitment to Inclusivity**
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

**Ready to create some magic?** Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.

Required skills: Sevenrooms, Attention to detail, Customer Services

**Profil**:
**Conditions**:
Informations de publication

Publication sur Emplois-Espaces
Depuis le 06 décembre 2024

Référence sur Emplois-Espaces
Emplois-Espaces/n°60153

Synthèse de l'annonce

Annonceur
Zuma Cannes.

Contrat
CDD (3 à 6 mois)
Salaire proposé : Cf. texte de l'annonce

Lieu de travail
En présentiel
Cannes