Customer Support Center Assistant

il y a 1 semaine


Paris, France Plansee Group Temps plein

100 000 produits et outils fabriqués à partir des métaux résistants que sont le tungstène et le molybdène : telle est notre mission et notre passion depuis plus de 100 ans, partagée par 11 000 employés dans le monde entier.

Au sein du groupe Ceratizit, nous avons encore de grands projets - et nous nous améliorerons encore avec vous Faites partie de notre équipe
- CUSTOMER SUPPORT CENTER ASSISTANT (F/M/D)- CERATIZIT FRANCE SAS - SAINT OUEN L'AUMONE- MISSIONS ET RESPONSABILITÉS- Sous la responsabilité du Responsable CSC, l’assistant(e) CSC doit garantir la satisfaction du client et veiller à ce que chaque appel téléphonique soit traité conformément aux normes KPI.- Assurer le service de permanence commerciale (traitement des appels, enregistrement des commandes)
- Assurer le suivi des commandes (retours, avoirs, litiges)
- Assurer la gestion des comptes clients
- Assurer la gestion des anomalies clients sur l'e-shop
- Seconder le CSC Manager dans les saisies SAP
- PROFIL ET COMPÉTENCES- Justifier d'une expérience en relation clients
- Maitriser l'outil informatique (Word, Excel...), la maitrise de SAP est un atout
- Être à l'aise en équipe
- Avoir de solides compétences en communication
- Justifier d'un niveau B2 en anglais
- NOTRE OFFRE- Conditions de travail attractives (plages horaires fixes, tickets restaurant )
- Un travail responsabilisant et passionnant, une équipe dynamique et une excellente ambiance de travail
- Un emploi stable au sein d’un groupe international
- Un parcours d’intégration structuré et une offre de formation continue riche et adaptée à vos besoins favorisant la mobilité interne
- Intéressé.e ? Postulez directement en ligne POSTULER
- Arthur WOLTER
- Talent Acquisition - Western Europe


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