Customer Support Lead, Arabic

**Who We Are**:
We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

**Location: Paris**:
**About The Team**:
The Customer Experience team at Crunchyroll work directly with Crunchyroll customers to ensure that all queries and feedback are treated with care. Our CX team is located all over the world to serve our customers' needs in their desired language. Currently, we have teams in Brazil, Dominican Republic, Moldova, Germany, El Salvador, Canada, and the U.S. As our Customer Experience Lead (Arabic), you would help us serve our Arabic-speaking customers in the best way possible and create a meaningful connection with them to make their experience at Crunchyroll one of the best.

**About You**:

- 2+ years of experience in administrative or customer service-related roles
- Great written Arabic language skills (B2 level or better)
- Great written French skills (B2 level)
- Strong level of English (B1/B2 level)
- Available to work from 12 - 8 PM local time, Monday to Friday
- Ability to solve customer service issues and demonstrate passion for delivering a positive Customer experience
- Can demonstrate technical skills by assisting customers with their device, connectivity, video streaming, and other common issues, triaging with other teams as necessary.
- Able to localize articles, macros and smaller texts from English to Arabic
- Familiarity with CRM systems and practices
- Ability to multitask, prioritize, and manage time effectively
- Ability to understand and use of Customer Service and Company systems and understanding and control of department functions and procedures
- Ability to be a great team player by assisting your peers in a way that shows us you value collaboration and teamwork

**A day in the life of our Customer Support Agents**:

- Identify common customer issues and report them
- Localize Help Center articles and macros
- Support and enhance the member experience
- Be part of a fun, friendly and collaborative team
- Work closely with the rest of our global customer support team
- Participate in continuous training, coaching and advice towards the related job

**Benefits and Perks: Paris Office**:

- Stay Healthy - Health insurance 100% covered by the employer
- Take Time for You - Accrued PTO, Summer Fridays, Company Christmas vacations
- Support for transportation - Transportation costs 50% covered by the employer and mobility package
- Refuel - Lunch card value 9,25€/day 60% covered by the employer
- Find Balance - Subscription to Urban Sports Club, online yoga & wellness classes, counseling, and support through Talkspace
- Work hard, watch hard - Free premium access to Crunchyroll
- Level Up - Prepaid Udemy account, English classes, professional development courses and conferences
- That's not all - Bonus and participation incentive, Saving Time Account, Employee saving account PER COL, Crunchyroll Store discount, & others.
- Questions about Crunchyroll's hiring process? Please check out our _**_FAQ_**

**About Crunchyroll**:
Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

**Our Company Values**:
You'll see these in action if we're lucky enough to have you:

- _Courage _- When we overcome fear, we enable our best selves.
- _Curiosity_ - We are curious, which is the gateway to empathy, inclusion, and understanding.
- _Service_ - We serve our community with humility, enabling joy and belonging for others.
- _Kaizen_ - We have a growth mindset committed to constant forward progress.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

LifeAtCrunchyroll #LI-Hybrid