Global Business Director

**About Wavemaker**:
We believe there always is a better way to grow. We positively provoke growth for our clients by reshaping consumer decision-making and experiences through media, content and technology. The Wavemaker way is globally consistent. Fueled by the world’s most powerful consumer data, we understand where and how marketing can intervene decisively to help brands win more sales.

Our name is our mission and our method. To make waves, you need to be provocative, even fearless. We do our best work for brave brands and people who want to be challenged to go further and faster. We know it’s not easy, but if it’s in you, we will get it out of you.

Our 7,600 people across 90 markets provoke growth for some of the world’s leading brands and businesses. Our attitude of Positive Provocation is enabled by:

- deep knowledge we have of our clients’ business
- confidence to challenge what’s gone before
- the support to go further than we thought possible

**Role purpose**
This role is to be a senior owner of the relationship with global clients. Working in close collaboration with the Global Partner, its purpose is to ensure the implementation of the strategic vision, by galvanising a broad team within the agency network - Central team, local WM teams - and where appropriate across the broader WPP network. This includes building strong upstream relationships with clients and to support senior leadership to drive and deliver on a client business plan and transformation agenda.

Direct responsibility over the agency Account service team, across the global team and 2 regional hubs

Key French Client - in the financial services category.

**About the role**:
**Key responsibilities**
- Client leadership - ownership of senior client relationships alongside the Global Partner - responsible for delivering outstanding client service for our global client’s team; ability to understand and navigate complex client structures
- Own the preparation of content for Top to Tops and ExCo meetings - managing and coordinating internal stakeholders and contributors
- Management of the delivery of the service proposition to clients and according to the aligned strategic ambitions and roadmaps
- Proactive business development - deliver (and oversee delivery) of set growth revenue targets; and identify, drive, and deliver growth and profit through up-selling / cross-selling opportunities
- Managing Client requirements centrally and across the network: Responsible for ensuring all workstreams and deliverables on the client are appropriately overseen and client expectations are met at a consistently high standard; responsible for responding to client requests, working seamlessly with internal stakeholders and local teams to manage these requests in a timely, appropriate manner.
- Drive the delivery of excellence centrally, regionally, and locally - understanding and supporting local annual plans, bringing value, ensuring scaling of learnings and best practices
- Team management - management of the central integrated account team and close collaboration with the regional leadership structures.
- Network management - Galvanise, support, and drive a community of local Client leads motivated around the client’s objective / ambitions; create a relationship with local leads and provide global support (flag and trouble-shoot) and guidance to local issues
- Resourcing and commercials - ensuring that teams are skilled up and resourced appropriately and supporting with staffing plan adjustments if/where required, and that contractual obligations are being met. Collaborate with the global commercial teams to ensure commercials and financials run seamlessly
- Responsible for sustaining solid and constructive collaborations with clients’ partners (creative agency, econometrics partner, brand tracking partner, etc.)

**About You**:

- Experience of running global / regional clients (+ ideally a local experience)
- Ability to understand and navigate client’s internal dynamics and adapt to communicate effectively across a variety of stakeholders with different level of knowledge
- Strong strategic vision and viewpoint
- Strong collaboration skills - direct and transversal management experience - People management - ability to develop and grow individuals
- Strong interpersonal and communication skills
- Ability to understand cultural nuances and adapts own style to fit. Respects differences in culture, approach, and skillset
- Commercial / business acumen
- Fluent in English & French (written and spoken)
- 12+ years’ experience