Front of House Manager

**FRONT OF HOUSE MANAGER**

We need an exceptional and passionate Front of House Manager to join our team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

**WHO ARE WE**

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front of House Manager for Generator London.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

**ABOUT GENERATOR PARIS**

Generator Paris is just a few steps from Canal Saint-Martin and Buttes-Chaumont Park, and only a 15-minute stroll from Gare du Nord train station. With a welcoming mix of cinematic design, rich colours, a sparkling reception and several unique social spaces to suit your mood, you’ll feel like you’re on the set of a Parisian art-house movie.

Our values and principles are based on support, safety, fairness, community, and respect. Our offering is an ever evolving one and we are looking for someone to jump on board and help continuously reshape and adapt our offering and facilities to accommodate the needs of the market and to build on our vision.

**NUTS AND BOLTS OF THE JOB**
- Responsible for overseeing, leading and controlling the front of house operations to deliver an excellent guest experience

Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
- Take ownership of the guest journey to ensure that we create a truly unique Generator experience
- Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
- Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
- Control payroll and all costs in your department
- Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork
- Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
- Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
- Ensure that your team remains up to date with all local, national and international trends
- Be commercially savvy in exploring new revenue streams

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

**WHAT’S IN YOUR DNA**
- Passionate for hospitality and the youth travel market
- Passionate for delivering excellent customer service
- Strong leadership skills with ability to coach, mentor, train and develop crew members
- Hands-on experience
- Ability to work in a fast-paced environment
- Available to work when needed, including weekends, holidays, and nights
- You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE
- Minimum 3 years of hotel experience in a similar role, experience handling cash, accounting procedures, and general administrative tasks
- Minimum 3 years of customer service in a hotel setting
- Conversant in at least one Property Management System

**OUR EMPLOYEE BENEFITS**
- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee rec