Director of Operations
il y a 3 jours
**L'entreprise**
The Hotels ** Sheraton Nice Airport opened its doors in May 2022. The hotel features 234 rooms, 1 restaurant, 1 convention center and 1 rooftop pool.
**Description du poste**
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:
- Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
- Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
- Comply and exceed hotel and company service standards.
- Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action.
- Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company.
- Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction.
- Hold regular briefings and communication meetings with the HOD team.
**Profil recherché**
What are we looking for?
A Director of Operations serving Marriott brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:
- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets
- Accountable and resilient
- Able to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledgeable of hotel property management systems (Opera / Simphony) Previous experience in the same or similar role
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