Head of Unit

OVERVIEW
**Post Number**: DBS 195
**Grade**: P-4
**Parent Sector**: Bureau for Digital Business Solutions (DBS)
**Duty Station**: Paris
**Job Family**: Computer Sciences / Information Technologies
**Type of contract**: Fixed Term
**Duration of contract**: 2 years
**Application Deadline (Midnight Paris Time)**: 11-MAR-2025
**UNESCO Core Values**: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism
OVERVIEW OF THE FUNCTIONS OF THE POST
The position is located in the Bureau of Digital Business Solutions (DBS) in UNESCO’s Administration and Management Sector.
Digital technologies play a key role in the fulfilment of UNESCO’s mandate and the delivery of its programme. The Bureau for Digital Business Solutions (DBS) is at the core of this implementation, serving as the Secretariat for the Organization’s digital transformation governance, and thus facilitating the development and evolution of the One-UNESCO Digital Strategy. As a key partner in the implementation of this strategy, the Bureau’s work includes the design and deployment of coherent and integrated corporate solutions to support the delivery of UNESCO’s programmatic outputs, while ensuring that all digital/IT services remain functional and operational at all times, and information management, digital/IT risk mitigation and cybersecurity measures are in place. The objectives and outputs of the Bureau are highly service-oriented, requiring business engagement, customer focus and innovative digital solutions. New ways of working are needed that provide both effectiveness and efficiency in solution delivery, built on best-in-class principles of user experience design and digital/IT architectures.
Located in the Transaction Platforms and Integration (TPI) Unit and under the direct supervision of the Head of Solution Design and Implementation Section (SDI), the Head of Unit will be responsible for leading, planning, and executing SAP projects across the Organization. The role involves overseeing all aspects of SAP project delivery, ensuring alignment with business objectives, and adhering to established project management practices. The Senior SAP Project Manager must possess a strong understanding of the SAP landscape, including various SAP modules and their integration points, to deliver effective solutions.
Long Description
**The key responsibilities of the role are as follows**:
**Project Leadership**:
Lead and manage end-to-end delivery of SAP and related projects, including upgrades, implementations, migrations, and module enhancements.
Define project scope, goals, and deliverables in collaboration with key stakeholders. Provide tehnical expertise to ensure the right solution choice.
**Project Planning and Execution**:
Develop comprehensive project plans, including resource allocation, timelines, and budgets.
Ensure adherence to project management methodologies (Agile, Waterfall, or Hybrid) and standards throughout the project lifecycle.
Coordinate cross-functional teams (business users, SAP consultants, technical experts) to ensure timely project execution.
**Project Management**:
Act as the main point of contact for project stakeholders, managing expectations and ensuring alignment with business objectives. Facilitate communication between the IT department, external consultants, partners, and other key stakeholders. Conduct regular project status meetings, ensuring stakeholders are informed of progress, risks, and issues.
Proactively identify project risks and develop mitigation strategies. Manage project issues, ensuring they are addressed promptly and effectively.
Oversee project budgets, ensuring projects are delivered on time and within financial constraints.
Allocate resources effectively, optimizing personnel and technology to achieve project goals. Negotiate contracts and manage relationships with external vendors and consultants.
Lead organizational change management efforts related to SAP projects, ensuring smooth adoption and mínimal disruption to business operations. Develop training plans and materials for end-users in collaboration with business units and HR.
Long Description
**Quality Assurance and Testing**:
Oversee all phases of testing (unit, integration, user acceptance testing) to ensure that SAP solutions meet business requirements.
Ensure proper documentation and sign-off of key project deliverables.
**Post-implementation Support**:
Ensure a smooth transition from project implementation to the support phase, collaborating with the support team for post-go-live activities.
Monitor system performance and user feedback post-launch, addressing any issues that arise.
Additional activities that may be required to ensure the success of the work team.
COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) Professionalism (C) Leading and empowering others (M) Making quality