Chargée de Relation Clients

**Job Category**:
Sales & Business Development

**Pay Grade Range**:
€31,675.00 - €73,905.00
**Disclaimer**: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Finance Active is a leading provider of debt management SaaS solutions to improve the performance of debt management and financial risk management: foreign exchange, investment, forecasting and guarantees. Permanently connected to the financial markets, our solutions allow the monitoring and valuation of positions, and simplify the management of operations considered complex.

We provide exceptional insights and a high level of support to finance teams. Our ambition is to increase their operating margin, maximize financial performance and streamline decision-making. In April 2021, Finance Active joined Altus Group, a leading provider of asset and fund information for commercial real estate.

**Résumé du poste**:
Le Consultant Customer Success Manager a pour objectifs la gestion et la fidélisation des clients du Secteur Public France (collectivités & santé). Au sein de l’équipe Customer Success, il s’assure de manière proactive de la satisfaction client, anime le programme de fidélisation et contribue à faire bénéficier de nos services à l’ensemble du parc Optim. Il a en charge également le développement du parc en proposant aux clients des offres additionnelles et complémentaires adaptées à ses besoins

**Responsabilités clés**:

- Gestion et fidélisation des clients du Secteur Public France (collectivités & santé).
- Animation du programme de fidélisation.
- Contribution à l'extension des services à l'ensemble du parc Optim.
- Pilotage du démarrage de compte et liaison avec les services financiers actifs.
- Mesure de la satisfaction client et suivi de l'usage des plateformes.
- Validation des besoins d'accompagnement de l'équipe conseil.
- Organisation et inscription des clients aux programmes de formation.
- Coordination des prestations prévues aux contrats.
- Gestion proactive des services financiers délivrés.
- Développement du portefeuille client et augmentation du chiffre d'affaires.

**Compétences clés**:

- Minimum un diplôme dans les affaires, ventes, business, gestion de clientèle, ou un autre domaine d'étude relatif.
- Entre 1-5ans d'expérience dans le domaine Customer Success ou Account Manager.
- Gestion proactive de la satisfaction client.
- Compétence dans la gestion des réclamations et du mécontentement.
- Développement commercial et vente de services additionnels.
- Promotion active des offres et détection d'intérêts clients.
- Coordination et synergie avec les équipes commerciales et de back-office.
- Capacité à identifier et remonter les opportunités commerciales.

FinanceActive

**What Altus Group offers**:

- **Rewarding performance**: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
- ** Growth and development**:As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
- ** Flexible work model**: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.*