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Euc L1 Technical Support

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Desktop Technician will provide day to day local

Position Responsibilities and Functions:
a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers and computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral

equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation

hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices

and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and

teamwork. Performs other duties as assigned.

**Requirements**:
i. bachelor’s degree or equivalent in Computer Science or related field.

ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.

iii. Minimum of 18 months’ years of IT experience.

iv. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware

installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

v. Mobile device management including IOS and Android devices, Enterprise encryption solutions,

Windows PC/laptop management via Active Directory.

vi. Proven analytical, troubleshooting, and problem-solving skills.

vii. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

viii. Excellent communication relationship-building and internal customer service skills.

ix. Adaptable and flexible in a fast-changing industry and work environment.

x. Willing to work off-hours and weekends when required for projects or emergency support.

xi. Intune

xii. Auto-Pilot