CRM Instore Manager
il y a 2 semaines
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
**JOB PURPOSE**:
- The CRM Instore Manager consolidates the data regarding customers and provides the store staff the information required to consolidate the clientele, while supporting managers in the implementation of specific CRM projects at the store level.
**RESPONSIBILITIES**:
- To ensure customer data accuracy inputted by store team and validate data accuracy in system.
- To review and analyze Client Advisors’ performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results)
- To provide Store Manager individual Client Advisor overview and strategy.
- To launch and monitor new CRM systeM/Function in store.
- To communicate with local Retail team : SysteM/Function enhancement ; Customer list / reports
- To generate and assist the interpretation of report in store.
- To manage customer list and ensure strategized local marketing activities.
- To assist Store Manager to setup in store CRM action plan by considering the event calendar and business environment.
- To conduct regular CRM training with the sales staff.
- To support Store Manager in all the activities related to customer satisfaction surveys, with a focus on store feedback collection & customer follow up action.
**KNOWLEDGE AND SKILLS**:
- Strong experience in retail, ideally as department or team manager.
Proven track record of strong client development.
In store-service oriented.
Customer centric approach. Proficient in the main IT/digital tools.
Familiar with Excel function and analytical.
Engaging with strong interpersonal and communication skills.
- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
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