Customer Satisfaction

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Customer Satisfaction & Quality Cluster Manager - F/M
**Emplacement(s)**:
GRENOBLE (GRENOBLE (ISERE)), France
**Catégories**:
Customer Satisfaction & Quality
**ID demande**:
90874
Description de poste
**Your Role**:
Reporting to the CS&Q and Safety Vice President, your mission will be:
Lead and coordinate all quality and customer satisfaction actions across a multi-country and multi-entity scope
Drives high-stakes actions with respect to customer satisfaction, thus having a significant economic and business impact.
Is responsible for the quality and customer satisfaction indicators under their charge.
**Your missions**:
Drive Customer Satisfaction in the Cluster
Manage customer cases safety issues and customer major issues with plant CS&Q.
Connect with different Front offices to manage different escalated customer cases.
Review Plants manufacturing defects and verify action plans /effectiveness.
Investigate significant quality failures per plant to identify action plans / effectiveness.
Connect with different Plant heads to drive customer hot cases / quality deviations.
Attend With Zone VPs, Plants Quarterly business reviews, Challenge plants different performance, reward good practices.
Review different ISO/External /Internal audits gaps/ Actions/ follow closure/ effectiveness
Drive Quality and Process Robustness
pFMEA Coverage
RPN Reduction and S&R Risk elimination
Quality Basics Deployment
CoPQ reporting / NQC reduction
Review Supplier issues including PPAP, SAP & Critical parts
Plan and support CAPEX for CS&Q
Conduct Kaikaku events in plants
End to End Traceability & QR Code
Continuous Improvement Process with Plants
Execute / review Kaizen CI projects with plants during visits.
Review list CI projects / Outcomes with different plants.
Schneider Performance System assessment
Digital tools, Data Analytics
Animate and Train Plant CS&Q resources
Review CS&Q teams organization / Roles per plant to ensure proper resources in place.
Certify different plants 8D resources, PFMEA resources, and Schneider Performance System Core part.
Target setting, Succession, Target Achievement and recruitment of Plant CSQ resources.
Drive with LOB Different plants offers performance
Identify offer quality targets with LOB per plant per year.
Review Line process audits, actions with different plants.
Coordinate with LOB improvement needed actions to improve different offers Quality performance.
Identify different offers surveillance test by LOB/ By Plant and follow the execution.
Follow up on failing surveillance test failures, identify impact on customers/ markets / Follow on Actions.
Follow up on different customer touch points within FO process
Review tendering / engineering touch points gaps per plant & Actions.
Ensuring Technical Antenna connection with different Plant team to enhance offer robustness.
Review with Plants Antenna product improvements Quality cases.
Alignment with Corporate Quality
Developing with Corporate CS&Q new SPS standards for manufacturing New Quality fundamentals over the past year.
Developing with corporate CS&Q Industrial Transfers new process.
Part of team planning Corporate CS&Q strategy for projects and services different BUs.
Review with Corporate CS&Q team Quality fundamentals best practices by different Plants all over the world and share.
Review with corporate Quality different drafted Global Quality directives, propose changes.
**Your Profile**:
A minimum of 5 years of experience in Quality within industrial and technical environement in companies with a high level of automation.
Quality or technical engineering diploma.
Technical experience required.
Proven experience in hierarchical management.
**Your Skills**:
Mastery of industrial processes
Mastery of quality methods and tools
Being proactive
Collaborate in an international and multicultural context.
Ability to arbitrate and make decisions.
Rigorous and good analytical skills.
Ability to manage complex topics in a multi-country and multi-entity context.
Ability to influence and convince.
Fluent in English and french.
The position is based in Grenoble with the possibility of travel.
**We offer you**:
Our offer includes an attractive remuneration package and much more.
If you join Schneider Electric, here's an idea of what we can offer you to make your experience the best it can be:
A competitive salary, an individual bonus as well as profit-sharing and incentive bonuses to reward everyone's efforts
**A range of social benefits to make life easier**: CSEs with rich catalogs, a mutual insurance plan that meets all needs, savings and retirement plans with matching contributions, an advantageous shareholding program.
Professional development through training, internal mobility and promotion (local and international), skills sharing, etc.
An induction program from day one to give you the keys to success at Schneider Electric within a culture that promotes diversity, professional fulfillment and inclusion.
A balance between