Customer Executive

il y a 3 jours

Colombes, France Alight Temps plein

Working collaboratively alongside the Account Leadership and Service Delivery teams, **your primary responsibilities will include**:

- Oversee and manage end-to-end delivery of the services for the assigned customer accounts - including technology related activities during client implementation, support, maintenance and enhancements
- Customer focus

Achieve client satisfaction for end-to-end services Ensure customer solution strictly follows our standards Act as first level of escalation for the customer
- Manage the P&L, costs and forecasts across the board for the assigned clients and be accountable for driving changes that meet those forecasts within the assigned accounts
- Support the planning of expected workload for the customer within the technical teams
- Actively support delivery interactions with the customer including obtaining change requirements, delivery performance, communications and escalations
- Monitor technical performance and completes reporting dashboards
- Participate in Transition activities from Implementation to Services
- Extensive experience managing complex IT and services on a local, regional or global basis
- Extensive experience growing and managing client relationships
- Experience of the HR Outsourcing business
- Has proven experience handling all relevant aspects of a regional technology leadership role in a service organization of similar size
- Minimum 10 years of experience in large project implementation with demonstrated excellence in financial control
- Demonstrable experience in an outsourcing, multi-shored environment
- Significant experience in budgeting, financial tracking and forecasting of IT labor and non-labor based costs
- Experience of working in a global matrix environment, with geographically dispersed support resources
- Demonstrated results in Service Level Agreements (SLA) metrics

**Personal Skills**:

- Proficient spoken and written English and French (additional European languages an asset)
- An innovator with a strong sense for reality and what is possible
- A owner and willing to be accountable for decisions
- Be able to work and contribute in a complex and fast moving environment
- Proactive in thinking and acting
- Strong team player and communicator
- Ability to quickly analyze and prioritize even in difficult situations
- Strong internal and external customer orientation
- Balanced awareness of technology change and upcoming innovation
- Mobility : short term travel might be required

**What we offer**:

- An international work environment where your career and yourself are valued
- Remote work up to 4 days a week
- Profit sharing
- RTT
- Meal tickets
- Private health insurance
- Holidays bonus
- And much more

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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