Technical Support Specialist with French/german

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.

Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office.

**What you'll do at Jamf**:
At Jamf, we empower people to be their best selves and do their best work. We understand the world is different than it was a year ago and we are extremely flexible when it comes to working form home.

**The Technical Support Specialist provides 2nd line technical support** for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.

**Responsibilities**:

- Utilize available documentation and resources to identify and resolve customer issues independently and part of a team
- Work firsthand with customer to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies
- Answer local support number and contribute to the global support resource pool
- Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
- Maintain case management to ensure target response times are met
- Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies
- Other duties and special projects as assigned.

**Skills & Experience**:

- Communication (Level B2/C1) in English (required)
- Communication (Level B2/C1) in French or German (required)
- Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers
- Minimum of 2 years previous experience in technical support and/or systems administration
- Minimum of 1 year experience with MacOS and server platforms
- Ability to communicate complex technical terms in an easy to understand, non-technical manner
- Ability to engage with and establish trust and rapport with all levels of customers and employees
- Ability to perform troubleshooting and problem solving tasks related to systems, networks, and hardware
- Ability to work independently and as part of a team.

**You are the right kind of Jamf if**:
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who just wants to do the right thing.

**Why Jamf?**
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We strive to do what's right - for our customers, our employees, and our communities. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and grow. We better ourselves for the betterment of others. All voices are critical to the innovative and collaborative work that we do. It is important that all of our Jamfs feel comfortable being their truest selves at work. Be your best self, and let your individuality shine at Jamf

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