Team Lead, Service Transition

il y a 1 semaine

Paris, France NTT Data Temps plein

**Job Requirements**Key Responsibilities**:

- Implements, runs, governs and controls transition programs from inception through to

completion.
- Manages risk and minimizes potential failure by planning and ensuring the execution of all

testing, training and change management activities.
- Undertakes due diligence investigations to determine exact client requirements.
- Works according to standard and set project management methodologies to plan and

manage the execution of service and outsource transition projects.
- Establishes positive relationships with the client stakeholders and engage with them on a

regular basis.
- Plans and coordinates engagement sessions with the client and prepare for and facilitate

these sessions.
- Ensures that all parties remain informed throughout the process by ensuring that the

required communication and reports are prepared and distributed on a regular basis.
- Identifies resource requirements for the transition project and negotiate and agree the use of

the resources.
- Performs as an entry level people manager to a junior level cross functional transition team,

ensuring the development of the team helping them to grow within their roles.
- Fosters a collaborative and innovative team culture focused on operational excellence.

**Knowledge and Attributes**:

- Relevant knowledge of project management methodologies, tools and standards (both

Waterfall and Agile)
- Some business and commercial acumen coupled with strategic thinking ability
- Ability to develop and enhance client and stakeholder relationships.
- Relevant understanding of IT industry and expertise on transition management approaches

and methodologies.
- Ability to construct plans and schedules with pricing information within a framework.
- Ability to interpret, deconstruct and contribute to contract collateral.
- Good communication skills, both verbal and written.

**Work Experience**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Computer Science or Information Technology or a related

field.
- Relevant ITIL certification preferred.
- PMBOK and/or Prince II Certification(s) desirable.

**Required Experience**:

- Experience in Service Transitioning and Project management preferably gained within a

global IT services organization.
- Experience in engagement across contractual review and service definition.
- Demonstrated track record in managing client transition projects, preferably within a large

enterprise environment.
- Demonstrable expertise in transition management approach and methodology.
- Some experience in leading and managing a team

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