Service Transition Specialist

il y a 7 jours

Paris, France NTT Data Temps plein

**Job Requirements**Key Responsibilities**:

- Implements, runs, governs and controls transition projects / programs from inception through

to completion.
- Manages client relationships and establishes positive relationships and constant
- Communications with all internal stakeholders during a service transition project.
- Plans and facilitates engagement sessions with stakeholders in a service transition project.
- Manages and mitigates service transition risks.
- Manages client and internal escalations as per the standard escalation processes.
- Reports on transition execution against the contracted planning and identify any major

issues.
- Ensures handover for service execution and operational readiness validation has been

successful.
- Supports new services through an Early-life-support model as required.
- Ensures that all service transition-planning projects meet objectives and timing. Handover

risk register to service operations team.
- Manages virtual teams to deliver the planned outcome for transition and transformation

projects.
- Manages thorough validation and testing of services provisioned as part of the transition.
- Performs any other related task as required.

**Knowledge and Attributes**:

- Seasoned understanding of the organization's services portfolio and capabilities.
- Seasoned track record of medium to complex Services Transition Management delivery

within an IT environment
- Seasoned knowledge of Project and Transition Management governance, frameworks and

methodology.
- Excellent ability to communicate and negotiate at a senior-management level.
- Ability to interpret, deconstruct and contribute to contractual collateral.
- Excellent presentation and organization skills.
- Highly analytical and data orientated.
- Seasoned ability to construct plans and schedules within a framework.
- Seasoned ability to look ahead and mitigate potential issues before they arise.
- Seasoned business and commercial acumen.
- Ability to think tactically with an understanding of the operations of a service delivery and

operations business.
**Work Experience**
- Bachelor's degree or equivalent in Information Technology or related field.
- Recognized Project Management certification (PMP, PRINCE2) preferred.
- ITIL certification preferred.
- Seasoned experience within Service Transitioning / Project management.
- Seasoned experience in applying, managing and executing transition management

approaches and applicable methodologies.
- Seasoned demonstrated track record of completing successful transitions into a multi-tier

delivery organization.
- Seasoned experience in managing stakeholder relationships, including clients and vendors.

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