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About the Role:
As an Advanced Inside Sales Representative, you bring extensive knowledge and expertise in managing complex sales activities and resolving sophisticated customer issues. You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes.
**Responsibilities**:
- Handle the most complex inbound and outbound sales inquiries.
- Process and manage high-impact customer orders.
- Maintain and update detailed and accurate customer records.
- Qualify and prioritize sales leads with strategic potential.
- Record, analyze, and report on detailed sales activities and trends.
- Develop and present comprehensive sales quotes and proposals.
- Resolve highly complex customer issues with products and services.
- Collaborate with multiple departments for large-scale orders.
- Implement strategic sales initiatives and projects.
- Mentor and guide junior associates and peers.
**Skills**:
- Strategic Customer Service Orientation: Handle intricate and strategic customer needs.
- Strategic Sales Techniques: Develop and execute specialized sales strategies.
- Professional Communication Skills: High-level, nuanced communication.
- Expert CRM Use: Advanced proficiency with CRM tools.
- Exceptional Organization: Outstanding task and time management.
- Refined Attention to Detail: Unmatched accuracy and precision.
- Analytical Data Interpretation: Skilled at analyzing and interpreting complex sales data.
- Extensive Product Knowledge: Thorough understanding of all products/services.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
