Customer Support Agent, Tier 1

il y a 5 jours

AixenProvence, France Corcentric Temps plein

**Overview**:
Within the EMEA Customer Support team, the Customer Support Agent is the privileged contact for the production customers (France & Europe).

**Responsibilities**:

- Take charge of the incidents declared to the support by calls or mails of our customers in the respect of our commitments.
- Qualify and analyze incidents, whether technical or functional (related to the customer's organization).
- Resolve level 1 and 2 incidents
- Detect and reproduce malfunctions for transmission to the next level of expertise (technical or functional)
- Ensure customer relations: Keep our customers regularly informed of the progress of their requests, synchronize with the various actors when necessary to close the files.

**Requirements**:

- Customer relations skills, ability to listen
- Teamwork
- Analytical and problem-solving skills
- Priority management
- Interest in the IT environment
- Fluent French/English mandatory
- Accounting concepts desired
- To speak another European language like Spanish would be a plus

**Profile**:

- From an equivalent training of a Bachelor’s degree, you are autonomous, versatile, curious, rigorous, dynamic and motivated.
- You can justify of a first successful experience in applicative support and / or user support.
- Patient, you have a very good relationship with customers and keep calm in all situations.
- You have good teaching skills, ability to work independently and as a part of a team.
- You are ready to quickly acquire in-depth knowledge on our solution and to be trained to the applicative specifics of some of our customers.
- You have good written and conversational knowledge in French and in English.
- E-Procurement solutions / Purchase to Pay and / or accounting knowledge is an undeniable asset.

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