Customer Care Agent

il y a 1 jour

Paris, France HARRISTON EXECUTIVE Temps plein

Today, we are working with a prestigious **luxury brand** which is looking for a **Customer Care Agent** for its European customer service department, with a perfect command of **German, French and English.**

**Managing the back office and customer service for the e-commerce business for European countries**; the customer service department of the brand is the single point of contact for international customers wishing to contact the European shops.

As part of a dynamic and **international team of 20 Account Managers**, you will join a human-sized environment where proximity management is privileged and where collaborative work and team spirit are encouraged.

**Mission**

In a multilingual and multi-tasking context, you will be the privileged interlocutor of their German and Northern European customers. As an ambassador of the House, your main missions will be the following:

- Make outgoing calls in order to be proactive towards certain clients of the company in a spirit of service;
- Be a driving force behind any initiative aimed at improving the e-commerce customer experience;
- Assist customers contacting the shops, guide them in order to offer them a quality, fluid and omnichannel experience : to be the guarantor of the quality of the relationship with the customers but also with the shops, as a privileged interlocutor;
- Provide quality product information to the customer (characteristics, availability, reservations, etc.) or any other useful information, communicate on procedures (purchases, returns, exchanges) and ensure follow-up with the shop concerned.

You are a friendly and caring person with a strong sense of service and customer focus. You have excellent writing and speaking skills in **German** and **English**.

You are assertive, have good analytical skills, autonomy, good stress management (handling of disputes) and a keen sense of priorities.

You are agile with office automation tools. You appreciate teamwork and would like to be part of a human-sized, international team.

You have a higher education in hotel management, business or communication and/or have experience in one of these fields.

Experience in dealing directly with a demanding and international clientele would be an asset.

**Conditions**:

- 6 month fixed term contract - 35H
- Position to be filled immediately
- Paris 12th - Bastille
- Days worked: Monday to Friday
- 1 time per month: Monday to Saturday, with one day off during the week
- Shifts: 8am-4pm; 10am-6pm; 11am-7pm; 1pm-8pm (rotation according to schedule)Training: Tailor-made integration course, including product, procedure and tool training.
- Salary**:31K€ in package** (28K€ base salary + 3K€ of bonus)
- Beyond your training, it is above all your personality and your temperament that will make the difference.

Next steps:

- An interview with one our recruitment officers;
- Then 3 interviews with 3 different people: HR, HRD and then the manager of the department

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