Luxembourg Customer Success Agent

il y a 1 semaine

Metz, France EFOLIX SARL Temps plein

This work is located in Luxembourg

**If you speak Chinese and English, then this opportunity is for you**

We are looking for a **Customer Success Agent** to join our growing team.

**Company Overview**:
Our mission**:to provide innovative digital solutions that simplify the work of fashion wholesalers and streamline their relationships with clients**.

To support our continued growth, we are looking for new talent who share our values and ambitions.

**Profile Description**:
They are **autonomous**, quick to acquire new knowledge, and show **reliability, responsibility**, and a **team-oriented attitude**.

**Communication Skills**:
They should have **strong verbal communication skills in both Chinese and English**.

**Experience**:
Previous experience in a **call center**, **IT support** is considered a plus.

**The Role**:

- Manages a **portfolio of clients**.
- Provides **accurate information and delivers solutions** in response to client requests, following internal procedures.
- Contributes to the team’s goals to ensure consistent service quality for all clients.
- Supports the department with **additional tasks** when needed.

Type d'emploi : Temps plein

Rémunération : à partir de 3 400,00€ par mois

Formation:

- Bac +3 (Licence / Bachelor) (Optionnel)

Expérience:

- Call center / HelpDesk / Tech Support: 1 an (Optionnel)

Langue:

- Chinois (Requis)
- Anglais (Optionnel)

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