Senior Merchant Risk

**About**: Swan, a European fintech company, is the easiest way to embed banking features into your product. This can be called “Banking-as-a-Service” or “Embedded banking”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use. Swan already has 100+ customers across 10+ European countries, large enterprise and startups alike. They include Carrefour, Factorial, Alma, Pennylane and Agicap. We’re on track to take things much, much further, by expanding on Europe — localizing our product, and internationalizing our team and partner portfolio. Swan has received 58M€ funding from VCs like Lakestar, Accel, and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe. We have a hybrid remote-work policy, with 150+ Swanees across offices in Paris, Bordeaux, Berlin, Barcelona and Amsterdam Wherever you’re coming from, come as you are We’re open to all kinds of people, from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way **To learn more about us**:About Swan** ; **Our story**. ***Job description**: We are seeking an experienced Risk Manager to establish our risk framework and processes for our new merchant collection product. **Main tasks** **Build & Scale** - Develop and enhance the risk framework for our merchant collection product across diverse industries, including Financial Management Saas, crowdfunding or e-commerce. - Define underwriting policies for merchant onboarding, encompassing measures like rolling reserves or collateral. - Establish merchant monitoring policies and methodologies, covering exposure calculation, fraud, and dispute levels. - Define rules for transaction monitoring to identify suspicious transactions related to fraud or money laundering. **Run** - Review high-risk use cases during the sales cycle, defining appropriate mitigation measures. - Onboard merchants and streamline operational processes for enhanced business scalability. - Investigate suspicious activities (transactions, chargebacks), liaise with customers when required, and implement remediation measures, including account termination. **Your Team** Join our dynamic and expanding Risk team, led by our experienced Lead Risk. The Risk team operates within a department alongside the Compliance, Legal, and Internal Control teams. As a key member of this team, you will work closely with the compliance, operations and sales teams, ensuring the success of the product. Our team, currently consisting of four members, is actively expanding, with ongoing recruitment for two additional team members. **Preferred experience**: **You’re a great match if**: - Significant experience in Merchant Risk (7+ years) in Fintech, Payment Provider, Bank, consulting firm, or similar fast-paced environments. - Experience in building or scaling a similar product in a fast-paced environment. - Familiarity with multiple payment methods (card, direct debit, APM). - Understanding of the challenges of a Payfac model. - Possess a "problem solver" mindset, demonstrating creativity and resourcefulness with a positive and can-do attitude. - Effective communication with internal and external stakeholders. - Strong analytical skills with an eye for detail. - Fluency in English. - Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door. It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying - Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief._ - When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area._ **About Swan**: **Perks of being a Swanee**: - ESOP packages available - Flexible remote policy, ask us about it - The best health insurance: Alan - Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib. - We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. - Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax. - This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day. **Our values**: **Be human**: Be straightforward, transparent, and sincerely care. It's all about integrity and doing the right thing. **Ambition**: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next