Customer Service Advisor, France
il y a 6 jours
Location- Paris- Job type:
- Permanent Full Time- Job ref:
- 006367This role will be based in Gennevilliers, Paris, and you will support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.
Front office processes, including proactive and direct communication with our customers, support the field service, as well as update orders and technical advice.
Efficient preparation of complex administrative tasks for orders, in the right order of priorities.
Monitor order processing to ensure that there are no unnecessary delays in customer orders to meet our monthly sales targets.
Key activities include:
- Process all types of local and international orders, returns and credits accurately in order to deliver goods within agreed timescales.
- Capture and Analysis of feedback and complaints, other analyses as required.
- Update and maintain customer contract pricing in ERP.
- Work proactively as part of the Customer Service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
- Order stocks to replenish the local warehouse in Gennevilliers, Paris, in order to maintain safety stock levels
- Pick, pack and ship customer orders seamlessly and promptly within agreed time frames
- Oversee import of goods, cooperate with import agency
- Prepare all in and out stock documentation as well as stock checks
- Schedule and monitor delivery/courier services
- Raise purchase orders for local country requirements
- Ensure continuous improvement to processes and systems
- Ensure all health and safety and quality procedures are always followed
- Issuing invoicing, credit notes and statements
- Credit control management and liaising with customers with overdue debts
Rayner is a leading developer and manufacturer of ophthalmic solutions designed to provide surgeons and their patients with the very best visual outcomes. With more than 70 years of continuous growth and experience, we now sell in over 80 countries. Our mission is to deliver innovative and clinically superior ophthalmic products that consistently respond to the expectations of our global customers and reward the profound trust placed in us to improve sight and quality of life.
-
Customer Service Advisor
il y a 2 semaines
Paris, France Page Personnel Temps pleinEn tant que Customer Service Advisor / ADV vous aurez les responsabilités suivantes : Répondre aux demandes des clients par téléphone, e-mail ou chat en ligne ; Gestion des commandes via SAP Résoudre rapidement et efficacement les problèmes des clients tout en garantissant leur satisfaction ; Fournir des informations précises sur les produits et...
-
Customer Support Specialist
il y a 2 jours
Paris, France Ageras Advisor Temps pleinJoin to apply for the Customer Support Specialist - French speaker role at Ageras Advisor Get AI-powered advice on this job and more exclusive features. Company Overview Shine exists to help freelancers and small business owners reclaim the joy of working for themselves. Running a business shouldn't mean drowning in financial admin - it should be inspiring...
-
Customer Advisor
il y a 2 semaines
Paris 9e, France La Banque Postale Consumer Finance Temps pleinDjango est le premier acteur citoyen du paiement en 2, 3 ou 4 fois en différé, par carte bancaire, auprès de nos commerçants partenaires. Proposer du crédit n’est pas l’affaire de tous. Chez Django, nous pensons que chaque vente, chaque achat, chaque projet, du plus petit plaisir au plus grand rêve, mérite l’excellence et l’attention d’un...
-
Customer Service Advisor
il y a 2 semaines
Paris, France JobiJoba FR S2 Temps pleinEn tant que Customer Service Advisor / ADV vous aurez les responsabilités suivantes : * Répondre aux demandes des clients par téléphone, e-mail ou chat en ligne ; * Gestion des commandes via SAP * Résoudre rapidement et efficacement les problèmes des clients tout en garantissant leur satisfaction ; * Fournir des informations précises sur les produits...
-
Customer Service Advisor
il y a 1 semaine
Paris, France British Council Temps pleinWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. **We connect....
-
French-speaking Customer Service Advisor
il y a 6 jours
Paris, France Atlean World Temps plein**Ready to ditch the ordinary and embrace a life of adventure?** **Are you bored with your routines and feeling that you need some boost and meeting new people, improving your skills and know more about yourself by being surrounded by different cultures and challenges? Find here a great opportunity to value your CV and your soul!** **A CV with experience...
-
Customer Service Advisor
il y a 1 semaine
Paris, France New Balance Temps plein**Who We Are**: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...
-
SALES ADVISOR
il y a 3 semaines
Paris, France ALYSI Temps pleinALYSI is looking for a SALES ADVISOR for its first Flagship Boutique in Paris, Saint Germain. Key responsibilities:- Handling the whole sales process- Guaranteeing to each customer a personalized service- Building customer loyalty and creating customer engagement- Showing an excellent knowledge of the product representing the Brand at its best- Taking care...
-
Senior Customer Success Partner
il y a 4 jours
Paris, France Anaplan Temps pleinA leading technology firm is seeking a Senior Customer Success Business Partner in Paris. This role involves ensuring the successful deployment and adoption of solutions across approximately 15-20 enterprise customer accounts. The ideal candidate will have significant experience in customer success and must be fluent in both English and French....
-
French Speaker Customer Support Advisors
il y a 3 jours
Paris, Île-de-France Cross Border Talents Temps pleinWork from home and enjoy your free time under the Greek sun and sea viewWe're looking for a French-speaking Customer Support Advisor to join our international team in Greece.What you'll do:Handle customer inquiries through chat, email, and phoneProvide excellent service for global brandsWork in a multicultural, supportive team environmentWhat we offer:Remote...
