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En tant que Customer Service Advisor / ADV vous aurez les responsabilités suivantes : * Répondre aux demandes des clients par téléphone, e-mail ou chat en ligne ; * Gestion des commandes via SAP * Résoudre rapidement et efficacement les problèmes des clients tout en garantissant leur satisfaction ; * Fournir des informations précises sur les produits et services de l'entreprise ; * Gérer les retours et les réclamations des clients conformément aux politiques de l'entreprise ; * Collaborer avec les autres départements pour résoudre les problèmes complexes ; * Maintenir des enregistrements détaillés et précis des interactions avec les clients ; * Identifier les opportunités d'amélioration des processus de service client ; * Participer activement à la formation continue pour améliorer vos compétences en service client.
