Senior Account Manager

**About us**

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

**Why we exist**: We create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

**The output**: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of the journey that a brand takes to market.

**About the Team**

Client Services team is committed to providing excellent client experience and supporting the growth of the agency. By building strong relationships built upon trust we help inspire our clients.

As a Senior Account Manager, you will work alongside the existing team on marketing projects encompassing our marketing performance and marketing production value proposition

At Indicia Worldwide, the concept of teamwork and quality are the essence of our culture. Therefore, each member of the Client Services team - including the Senior Account Manager - must live by and display the following values:

- Collaborative: work as One Indicia with our immediate team but also with the wider business to deliver and activate our proposition across marketing, procurement, tech and data.
- Accountable: take pride and ownership in delivering excellent account handling skills and take responsibility for supporting the team on a campaign, project or client basis ensuring that jobs are scheduled, briefed, and budgeted in a timely and accurate manner. As part of the Client Services team, you will also act as the day point of contact for both clients and the rest of the team.
- Pioneering: deep dive in our client brands to immerse yourself in customer data to understand more about what makes customers tick and help clients optimise and harness technology to connect - thereby finding opportunities where others don’t see them.
- Entrepreneurial: for people that want and can make a difference to our business, by playing a key part in the team, helping deliver growth as well shaping the client experience.

**Purpose of the role**

As a Senior Account Manager (SAM), you will work within your team, all the while autonomously on client activity located between Indicia Worldwide offices.
- Vision: The Senior Account Manager implements the strategy and takes full responsibility for seamless campaign delivery, to ensure the highest customer satisfaction.
- Mission: To activate the proposition of Indicia Worldwide through clients delivering the best customer service, quality and value in line with our clients´ needs.
- Approach: To establish excellence in client services and account management through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.

As the SAM, you will work with your assigned client based on multiple pieces of activity to develop strategy, taking responsibility for seamless campaign delivery. You will be responsible for the day-to-day aspects of the client relationship, supporting with growth initiatives and continuous improvement.

You will be competent in expressing the whole Indicia proposition and will work with your teams and the Client Services teams on client development activities. You will have accountability for the accuracy, quality, timeliness and profitability of multiple campaigns and projects by managing the briefing, scheduling and delivery process on behalf of the client. You be expected to identify opportunities for growth and share them with your Line Management.

You will work collaboratively