Atr Customer Support Director

**_About us _**

ATR is the **world's number one aircraft manufacturer in regional aviation**providing a new generation of turboprops. We are a joint venture between **two European aeronautical heavyweights, Airbus and Leonardo.**

From the world’s largest cities, to our planet’s most remote regions **, our purpose is to deliver air travel**to people, communities and businesses in an **innovative, sustainable and modern way.**

If you strive for excellence, are driven by **ambition**, **trust**and **respect**as we are, then get your career off to a flighting start with ATR

**Our leadership profile**:
**People Centric Entrepreneurial Inspiring Exemplary Innovative Humble**

**At ATR y**ou will work with passionate colleagues to make a difference in a human size company with attractive advantages**

We are looking for a **Customer Support Director**to come onboard in our Direction **Support & Services**Directorate**in **Barbara ‘s**team : a team of **13**collaborators

**Career Path**:Key Account Manager

**MISSION**

Strengthening the relationship with ATR, the Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within ATR.

Within ATR Customer Support & Services Directorate, as Customer Support Director, your mission will include:

- **Developing and maintaining relationships with a portfolio of Customers (airlines / lessors).**:

- **Strengthening the relationship with ATR customers and ensuring continuous communication and satisfaction monitoring.**:

- **Defining the overall support strategy and coordinating the activities across any areas of ATR for your list of assigned customers.**:

- **Promoting the products and services developed by the ATR Customer Service Directorate.**:
You will be based in Toulouse.

**ACTIVITIES**
- Ensure daily contact with your Customers on major support matters
- Visit your assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs
- Ensure the coordination of all support matters within ATR as far as your assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.
- Monitor Customer satisfaction, anticipate risks of dissatisfaction and ensure proper communication is made on the matter
- Be the referent in ATR for your Customers support, having a 360° view on their ATR fleet activity, main concerns & expectations, risks & opprotunities
- Actively support ATR’s Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers / prospects in order to assess their specific needs
- Assist the Credit Management team in the efforts to collect on-time payments from the Customers
- Other duties as assigned.

**PROFILE**

At least 5 years of professional experience in the following fields:

- Experience in an airline organisation or in a position of Customer support role
- Experience of aircraft manufacturer Customer Support & Services organisation and activities

Understanding of aircraft systems and structures

Good knowledge of aircraft maintenance and operations

Product quality conscious and understanding of operators constraints

Project management skills and ability to coordinate activities on a transversal basis

Customer-orientation and relationship-building skills

Excellent verbal communication and business writing skills

Ability to work under stress conditions and ability to travel under short notice

Commercial experience is a plus

Languages: Fluent English, other foreign language would be a plus

IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.
- Barbara will contact you
- Innovative and digital assessment
- To get to know you better: interview with **Barbar**then with **Mehdi**our Hr Recruiter

**_A propos d'ATR _**

ATR est le **premier constructeur mondial d'avions régionaux**et propose une nouvelle génération de turbopropulseurs. Nous sommes une **filiale de deux poids lourds de l'aéronautique européenne, Airbus et Leonardo.**

Des plus grandes villes du monde aux régions les plus reculées de notre planète, **notre objectif est d'assurer le transport aérien**des personnes, des communautés et des entreprises d'une manière innovante, durable et moderne.

Si vous recherchez l'excellence, si vous êtes animé par **l'ambition,**la **confiance**et le **respect,**alors faites décoller votre carrière avec ATR ****

**Notre Leadership Profile**:
**Centré(e) sur l’humain un esprit entrepreneur inspirant(e) exemplaire innovant(e) humble**

**Vous travaillerez avec des collègues passionnés pour faire la dif