Customer Success Specialist, French Market

**Dental Monitoring** is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team

Dental Monitoring in a few words?

A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners.
A Tech company in full growth, always looking for innovation, quality and performance.
An international team with a friendly and benevolent spirit, focused on the same objective: to offer the most adapted and qualitative solutions possible.
The first unicorn of the dental sector

We are currently looking for a Customer Success Specialist to support our growth.

This opportunity is based in our HQ office in Paris.

**Roles and responsibilities**

Drive retention and growth among the most valuable DM customers by understanding their business needs and helping them succeed through targeted onboarding support and training
Enable successful roll-out of DM to customer’s patients, so that a self-sufficiency is achieved by a practice
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
identify opportunities for customers to act as DM advocates (e.g. testimonials, case studies)
Collaborate closely with the original Sales Executive to support upsell and cross-sell opportunities for more Monitoring or other DM solutions
Marshal resources across the DM organization as needed to support customer’s product and patient issues
Represent the voice of the customer to inform DM sales process and product Roadmap

**Information Security**

Be aware of their own responsibility regarding information security
Perform their work according to the applicable policies and procedures
Contribute actively to the continuous improvement of our ISMS
Report any observed or suspected weaknesses in our ISMS and any information security incident

**Essential Qualifications**

Experience in a Customer Success, Relationship Management, Account Management, or similar role
Experience working with software solutions that need to be adopted to success within challenging customer conditions
Exceptional communication skills, highly organized, collaborative and detail oriented
Degree educated and knowledge of the dental market
Excellent knowledge of technology and especially strong in social networking and communication technology (Skype, Zoom, Linked-In and Office software)
Experience building and maintaining relationships, while working to mitigate churn and drive engagement, renewals and upsell/cross-sell
Empathetic, positive attitude with a desire to help our customers reach their goals

**Preferred Qualifications**

Fluent English and French, any other European language is a plus
Experience with Salesforce
Healthcare / Clinical experience is a plus

**Your working environment**

DM is a great place to work, and as a Customer Success Specialist here you will thrive because:
Your ideas will be heard Our culture promotes initiatives and ownership and we recognize gumption.
Everyone will do their best to help you develop your skills -we know you can’t know everything.
Huge potential for collaboration: researchers, doctors, customer lovers (customer success managers), business developers, trainers, data analysts, testers, regulatory angels, teams of developers and of course customers
At our headquarters in Paris, we have a lot of languages and cultures and this is awesome, chouette, geil, fantástico, perfetto, geweldig and even 很酷.

Dental Monitoring is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.