Mid-Market Customer Success Manager
il y a 3 jours
Mid-Market Customer Success Manager (French/English/Swedish)
Location: Paris (Hybrid 3 days office / 2 remote)
Salary: 45,00050,000 basic | 60,000 OTE
Our client is a global leader in cross-border eCommerce, helping major retail brands expand into new international markets. Their platform simplifies global selling combining localisation, logistics, payments, and analytics to deliver seamless, localised shopping experiences in over 200 destinations worldwide.
The OpportunityWere hiring a Mid-Market Customer Success Manager to join the Paris team and support the ongoing success of their European client base.
This is a fantastic opportunity for an ambitious graduate or early-career professional from a top university, ideally with a background in Mathematics, Economics, or Similar, whos eager to build a commercial career in the global eCommerce space.
Youll manage relationships with a portfolio of key clients, using data-driven insights to improve performance, drive growth, and deliver real business impact.
Fluency in French and English is essential, with Swedish a strong advantage.
Key Responsibilities- Act as the main point of contact for a portfolio of mid-market clients, ensuring excellent communication and support.
- Analyse client data, KPIs, and performance trends to deliver actionable insights and recommendations.
- Build strong relationships with client stakeholders, including senior management.
- Identify opportunities to upsell or cross-sell new solutions.
- Prepare and present client performance reviews (QBRs) and reports.
- Collaborate with internal teams to ensure seamless delivery of service and solutions.
- Proactively flag risks and identify areas for improvement.
- Degree from a top-tier university in Mathematics, Economics, or a related discipline.
- Up to 1 year of experience in Customer Success, Account Management, or a client-facing commercial role (internships included).
- Fluent in French and English (Swedish a plus).
- Strong numerical and analytical mindset confident interpreting and presenting data.
- Excellent communicator, both written and verbal.
- Commercially curious with a genuine interest in eCommerce and technology.
- Highly organised, proactive, and comfortable managing multiple priorities.
This is an exceptional opportunity to kick-start your career with a global eCommerce powerhouse. You'll benefit from:
Direct exposure to global retail brands.
Hands-on training and mentoring.
Hybrid working (2 days remote).
Central Paris office with ClassPass and lifestyle benefits.
Travel opportunities, including visits to the London HQ.
If you're a commercially minded graduate looking for a fast-track into Customer Success, this role offers real scope for growth and progression.
-
Mid-Market Customer Success Manager
il y a 5 jours
Paris, Île-de-France Modjo Temps pleinOur Mission The system is broken. Sales should be an art of relationship building and strategy, but it has become a bureaucratic science. Exceptional talents have been turned into accountants, drowning in administration, CRM, and reporting. At Modjo, we exist to break these chains and transform the B2B sales profession. If you want to build the product that...
-
Manager - Customer Success
il y a 1 semaine
Paris, Île-de-France Freshworks Temps pleinCompany Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...
-
customer success manager
il y a 3 jours
Paris, Île-de-France STATION F Temps pleinÀ proposDepuis 30 ans, les contrats n'ont pas changé.Leur contenu est simplement passé d'une feuille de papier à un écran d'ordinateur et les entreprises ont dû s'adapter, en utilisant des outils de tous les jours, faute d'équipements adaptés.Parce qu'ils sont au cœur du business et des relations commerciales, Tomorro réinvente la négociation...
-
Mid-Market Customer Success Manager US
il y a 5 jours
Paris, Île-de-France PlayPlay Temps pleinOur mission at PlayPlay?To empower every company to achieve tangible business results with a video creation platform that is powerful, intuitive, and accessible.Our ambition?To become the leading international video solution, with sustainable and profitable growth.At PlayPlay, innovation is at the heart of everything we do—AI, automation, and new features...
-
mid-market customer success manager us
il y a 3 jours
Paris, Île-de-France STATION F Temps pleinAboutNotre mission chez PlayPlay ?Permettre à chaque entreprise d'obtenir des résultats business concrets grâce à une plateforme de création vidéo à la fois puissante, intuitive et accessible.Notre ambition ?Devenir la solution vidéo de référence à l'échelle internationale avec une croissance durable et rentable.Chez PlayPlay, l'innovation est au...
-
Mid-Market Customer Success Manager US
il y a 3 jours
Paris, Île-de-France PlayPlay Temps pleinOur mission at PlayPlay?To empower every company to achieve tangible business results with a video creation platform that is powerful, intuitive, and accessible.Our ambition?To become the leading international video solution, with sustainable and profitable growth.At PlayPlay, innovation is at the heart of everything we do—AI, automation, and new features...
-
Customer Success Manager
il y a 5 jours
Paris, Île-de-France Tomorro Temps pleinTa missionTu intégreras l'équipe Customer Success Management de Tomorro.Tu auras pour objectif d'accompagner un portefeuille de clients Mid Market dans l'utilisation et l'adoption de Tomorro, afin de garantir leur satisfaction et le développement de l'usage et leur renouvellement.Tes responsabilitésGérer un portefeuille de 50 à 60 comptes Mid-Market,...
-
Senior Customer Success Manager
il y a 5 jours
Paris, Île-de-France Klaviyo Temps pleinWe're seeking passionate Customer Success Professionals (CSMs) who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers.This is an exciting opportunity for someone with a...
-
Mid-Market Account Manager
il y a 2 semaines
Paris, Île-de-France Modjo Temps pleinOur Mission The system is broken. Sales should be an art of relationship building and strategy, but it has become a bureaucratic science. Exceptional talents have been turned into accountants, drowning in administration, CRM, and reporting. At Modjo, we exist to break these chains and transform the B2B sales profession. If you want to build the product that...
-
Customer Success Manager
il y a 5 jours
Paris, Île-de-France Autone Temps pleinautone is transforming retail with AI-driven inventory intelligence. We're on a mission to reimagine the future of retail. Combining cutting-edge AI with deep industry expertise to help global brands make smarter, waste-free decisions that drive growth and efficiency.Trusted by 50+ leading brands and backed by Y Combinator and General Catalyst, we're...
