Technical Customer Success

il y a 21 heures

SaintJean, France MIMBUS Temps plein

As Customer Success Manager, you will make sure that MIMBUS’ customers are using its solutions properly and understand their utility for their training. You will be the main point of contact for our clients, ensuring their satisfaction as well as their success in order to increase the customer retention rate.

**Your missions**:
Onboarding:

- Train and support the customers in the use of our solutions
- Define an action plan based on customer objectives
- Provide all the documents and material they need (user guide, videos, tutorials )

Training and support:

- Recruit and manage a global training partners network
- Organize, plan and provide training to new customers
- Collaborate on MIMBUS ACADEMY training offer
- Participate in the design and creation of the training materials

Establish and maintain customer relationships:

- Collect and analyze customer comments and feedback
- Promote additional products and services according to customer needs
- Identify new sales opportunities to pass on to the sales teams
- Develop a customer loyalty strategy

Technical support:

- Report and monitor customer complaints
- Participate in the follow-up and processing of customer support requests
- Install and configure MIMBUS simulators on customer premises

**You are**:

- Dynamic and enthusiastic
- You have a strong sense of organization and are rigorous in following up your project
- You are attentive to customer needs and have good interpersonal skills
- You like multifaceted positions
- You are resourceful and creative
- You enjoy team working, but can also work independently

**Knowledge and skills**:

- English native or bilingual is mandatory
- Excellent spelling
- Knowledge of CRM tools
- Teaching experience
- An interest in virtual reality or video games would be highly appreciated

Our ambition is to change the future of education through the use of new technologies (virtual reality, augmented reality), we're looking for someone who's ready to get involved with us in this project.

If you'd like to be part of a young, enthusiastic and dynamic team, please send your CV and covering letter.

Pay: 28,000.00€ - 35,000.00€ per year

**Language**:

- English (required)

Willingness to travel:

- 25% (required)

Work Location: Hybrid remote in 31240 Saint-Jean

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