Customer Success Manager
il y a 7 jours
L’équipe Customer Success d’Interstis recherche actuellement le prochain membre de l’équipe Support
À ce poste, tu travailleras aux côtés d’Ayman (notre super alternant, qui a toujours le mot pour rire). Tu auras aussi la chance de travailler en étroite collaboration avec l’équipe d’Account Managers composée de Marine (bonne humeur assurée) et de Ségolène (notre sudiste préférée). Enfin, tu seras accompagné(e) de Tess (notre Head of CSM qui saura t’appâter avec ses nombreuses pâtisseries).
En tant que CSM, tu seras garant de la satisfaction client.
Tes missions seront les suivantes:
- Répondre à notre support (par tickets principalement) afin de répondre aux questions et problématiques de nos clients
- Projets Zendesk (Création, gestion de macros, mise en place de nouveaux process)
- Mise en place de nouveaux outils afin d’augmenter l’efficacité du service
- Animations de webinaires et de formations à destination de nos clients
- Mise à jour de nos bases de connaissances (aussi bien internes qu’externes)
- Remontées des corrections et améliorations à l’équipe Technique afin de garantir un produit de qualité pour nos clients
- Projets annexes (Rédactions d’articles écrits, création de tutoriels vidéos,)
- Tu as un esprit logique
- Bon relationnel, enthousiasme, et sens de l’organisation
- Tu as des compétences techniques
- Tu sais faire preuve de patience et d’optimisme
- La langue française et son écriture n’ont aucun secret pour toi
Ce qu'Interstis pourra t'apporter:
- Un package attractif
- Télétravail 2 à 3 jours par semaine
- Des RDV individuels chaque semaine pour t'améliorer / Formations Managers régulières pour être accompagné de manière optimale
- Des évènements conviviaux réguliers (séminaire, team building, afterworks, etc.)
- Une carte ticket restaurant (Edenred)
- Mutuelle Swisslife- ️ Possibilité d’évoluer rapidement dans un environnement bienveillant
- Remboursement d'un vélo à hauteur de 200€
- Un lieu de travail stimulant (Rooftop, bar à thé et café en illimité, table de ping pong, tireuses à cidre et à bière...)
- ✨ Des collègues en or qui ont plaisir à se retrouver en fin de journée autour d’un petit verre
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