Product Delivery Manager

Help us use technology to make a big green dent in the universe

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Core to everything at Kraken is its Platform team, who are responsible for building a reliable, scalable and secure foundation for our products. The Solutions team sits within Platform, and owns the process of building Kraken environments for new clients, and supporting new use cases for existing ones. Kraken’s Solutions engineers are innovators, exploring solutions to new and complex challenges, and building up a catalogue of these solutions and automations to make delivery more efficient and effortless for our clients.

We’re looking for a Product Delivery Manager to manage the planning and delivery of platform solutions for our growing client base. You’ll be working directly with a team of engineers spread across the globe, and collaborating closely with both Engineering and Product leads in the Platform Group, and Client Delivery Leads across the business. You’ll need to be a self-starter: someone who sees a problem and can’t help but want to fix it You’ll be well organised, working methodically and clearly to ensure projects go from inception to completion.

As a Platform PDM, you will play a crucial role in orchestrating seamless delivery of Platform products and new infrastructure, while providing a delightful experience for clients and their end users.

You will directly enable our product and client delivery teams to deliver efficiently, and clients to effectively adopt changes. Your main goal would be to bridge boundaries, ensuring alignment of goals, delivery, dependencies, planning and communications between the impacted teams (internally and externally).

Your users will be external clients, as well as internal engineers at Kraken, so you’ll need to balance these differing needs accordingly. This is a high visibility role, with the opportunity to have a huge impact on Kraken’s growth.

**What you'll do**:

- In short, we're looking for a prioritisation **Ninja** with exceptional communication skills, please see below for more details

**Prioritisation & Planning**:

- Managing and prioritising incoming requests from clients and internal teams, and driving planning and delivery of solutions.
- Aligning internal and external teams to make sure everyone’s on the same page when it comes to delivering a great client experience.
- Making sure that Solutions delivery is tracked and communicated generously, and that the roadmap is kept up to date. Identifying assumptions and risks, and mitigating issues that could impact the timely delivery of the user experience.
- Keeping a ‘big picture’ view across Platform products and those from related teams, and making sure everything is compatible and works as expected.

**Dependency Management**:

- Proactively identifying dependencies between product teams, and driving the change needed for a successful rollout
- Proactively facilitating communication and coordination between dependent teams (internally and externally), so dependencies don’t turn into delays.

**Communication & Collaboration**:

- Serving as a central point of contact for the Solutions team, bridging communication gaps with other teams and clients so nothing falls through the cracks.
- Leading workshops and discussions to move projects forward, from early discovery through to success tracking and retrospectives.
- Keeping everyone in the loop with timely updates, progress reports, and warning of potential roadblocks.

**Quality & Standards**:

- Making sure everyone’s following the same security and architectural guidelines across contributing domains for a unified experience.
- Ensuring that solutions meet our performance and scalability requirements, and meet Kraken's SLO/As.
- Making sure important information is documented and shared, both internally and with clients.

**Process Improvement**:

- Identifying bottlenecks and inefficiencies in our processes, and exploring opportunities for tooling improvements that address themSuggesting and helping to roll out improvements to how we collaborate and deliver work.

**What you'll have**:

- To be able to make tough prioritisation calls and communicate these effectively to clients and senior management.
- To be aware of business and client goals, and make sure that your team’s work drives them forward.
- To be able to work in a fast paced, dynamic environment.
- To be curious and willing to get stuck into solving complex problems.
- To have excellent written and verbal