Support Account Manager

Locala’s omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers efficiently plan, activate, and measure campaigns personalized to the local consumer.Our platform specializes in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies that consistently deliver smarter business outcomes.

Since our inception in 2012, Locala has proudly worked with leading brands across 40 countries.

With over 180 employees around the globe, Locala has offices in the United States, France, Belgium, the UK, Singapore, Malaysia, Italy, Canada and Dubai

Locala are looking for an Support Account Manager to strengthen our support team further - reporting to our VP Customer Success (based in Paris), you will join a growing team based in Singapore

As Support Account Manager, you will act as the primary point of contact for internal customer support requests, incidents, and queries related to the use of our internal DSP.

**Key Responsibilities**:

- Internal Support & Expertise: Serve as the go-to expert for our internal trading teams, offering advanced support for all aspects of campaign management on our DSP.
- Troubleshooting & Resolution: Diagnose and resolve complex technical and operational issues related to campaign setup, delivery, performance, and reporting.
- Performance Optimization: Proactively identify opportunities to improve campaign performance and suggest platform features or strategies to help our traders meet and exceed client KPIs.
- Process Improvement: Collaborate with product, engineering, and ad operations teams to identify and address system bugs, propose platform enhancements, and contribute to the development of training materials and best practices.
- Knowledge Management: Maintain a deep and up-to-date knowledge of our DSP's capabilities, new features, and the broader ad tech landscape.
- Communication: Act as a critical link between the trading teams and the technical product teams, translating feedback and issues into actionable insights.
- Training & Onboarding: Assist in the training and onboarding of new traders, ensuring they are proficient in using our DSP effectively.

You will collaborate with Customer Success and Engineering teams to ensure timely resolution within agreed service levels, while communicating effectively with our internal customers.

**Profile**:
**You have**
- 4-5 years of experience in a similar role in Ad tech / Programmatic industry - mandatory
- Ability to work both autonomously and as part of a team

**You are**
- An English speaker (oral and written)
- Familiar with the programmatic advertising landscape
- Comfortable with a start-up mindset, facing interesting challenges globally;
- A problem solver and detail oriented;
- Highly organized and able to prioritize;
- A team player

About Our Perks:

- Fair and Competitive compensation package (#Succeed)
- Commuting allowance
- A remote work policy with a monthly allowance (#Care)
- State of the art products (#Invent)
- A vibrant company life: Global retreat (Ibiza 2019, Lisbon 2022, Paris 2023-2025), Afterworks, Holiday season party, breakfasts, Wellness week... (#Succeed)
- Our corporate social responsibility (CSR) is an integral part of our culture and global strategy: purchase of refurbished computers, partnerships with Noos and Ecotree, energy efficient offices, donations and engagement with charities and a Global DE&I committee (Diversity, Equity and Inclusion). (#Succeed)

About Our values
- Care: We are fair to all. We act transparently, responsibly and sustainably towards people and the planet.
- Invent: We take risks and put ourselves to the test. Our products are unique and challenge the status quo
- Succeed: We help you succeed. We set the bar high, work together and commit to delivering an outstanding product and achieve excellence every single day.

At Locala, we are committed to diverse and inclusive hiring and to promoting equal opportunities throughout our processes and beyond. Our offers are open to everyone, regardless of origin, gender, religion, disability, etc. Do not hesitate to apply