Customer Success Manager

**Description**
Gtmhub is seeking a Customer Success Manager. This position will report to our Senior Vice President of Customer Success.
- This is a remote position - you can join our team from anywhere in Europe with a reliable internet connection._
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About Gtmhub*
At Gtmhub, we believe that everyone deserves to work in an environment where there is consistent alignment between mission and activity; where transparency breeds trust; where accountability reigns; and where focus results in positive outcomes. That's why we have built the world’s best business orchestration platform, powered by the proven OKR methodology, so our clients (and we) can achieve the missions that matter.
We are honored to support over 500,000 users across 75 countries and 1,000+ organizations including Red Hat, Adobe, Societe Generale, and TomTom. We've raised over $160 million in funding, including our most recent Series C led by Index Ventures, and our global team is growing fast.

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The Role*

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The Details: *
As Customer Success Manager, you will:

- Become an expert on Gtmhub’s platform to educate customers on the use and benefits of our strategy execution software. This entails becoming knowledgeable on OKRs - must-read Measure What Matters
- Surgically manage and lead onboarding of Gtmhub. This will include executive to individual contributor level Gtmhub training, strategic & tactical execution, risk mitigation, and highly effective project management.
- Ability to effectively manage external and internal stakeholders including product, engineering, sales, and support on commitments made to customers. Effective cross-functional, collaboration is required to be successful in this role.
- Use your expert Gtmhub product knowledge to constantly define value for our customers. This involves a level of creativity and working directly with our Technical Success engineers to innovate unique solutions for outstanding customer success.
- Use your creativity & consultative approach to build credibility, relationships, and influence stakeholders. Be able to genuinely build champions that result in trusted relationships.
- Run Quarterly Business Reviews (QBRs) that communicate the business value of Gtmhub, promote renewal/expansion, and results in synergies with our best customers.
- Co-create and execute ‘Success Plans’ that roadmap the customer's value with Gtmhub and are reviewed quarterly during QBRs.
- Drive excellent customer health (MAU, WAU, NPS, references, case studies, onboarding time).
- Energized by technical troubleshooting and comfortable interfacing with technical teams.
- Represent the voice of the customer effectively communicating their needs to Product & Engineering.

**What We're Looking For**
To be successful in this role at Gtmhub, you'll need to have:

- An insatiable desire to learn and approach new challenges with a growth mindset.
- Have an intellectual curiosity and are very passionate about the work you do.
- Customer Success/Account Management experience at a SaaS company is highly preferred.
- Consulting/advising experience is also highly preferred.
- Enjoys deploying successful tactics for user engagement, account planning, content creation, and connecting business value to technology.
- Knowledgeable or eager to learn the SaaS marketplace and applies that knowledge to Customer Success/Account Management.
- Understands the daily requirements of a fast-paced start-up scaling rapidly and takes pride in being able to level-up to meet growing pain challenges.
- Enjoys consulting/advising to solve complex customer problems creatively and can relay those solutions through excellent communication.
- Experience with Salesforce, Jira, Intercom, and OKRs are pluses

**Compensation and Benefits**
What's in it for you:

- Competitive base salary
- Quarterly bonus opportunities (up to 25%)
- Generous paid time off, generous company holidays + sick leave
- Employer-covered supplementary medical insurance (varies by location)
- Access to 5,000+ Udemy courses for ongoing learning and development
- Flexible hours and a remote-friendly environment
- Stock option opportunities
- Mac or PC of your choice and the essential equipment you need to work remote
- Meaningful and challenging work in a global scaleup and category leader
- Uniquely transparent and casual environment
- The opportunity to work with smart, driven, and caring colleagues
- The ability to grow your talents and career

**About the interview process**
Transparency is one of our core values. Here's what you can expect during the interview process:

- Initial intro conversation with our internal talent acquisition team (20 mins)
- A short cognitive and personality assessment (30 mins)
- A 30 minutes behavioural based interview with the hiring manager
- A 45 minute interview with the team lead
- A 45 minute group interview
- Reference check
- An offer to the join the team at Gtmhub

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- Gtmhub is a global company with employees and clients from all o