Client Service Account Manager
il y a 2 semaines
This role provides you with a fantastic opportunity to work in one of the world's most innovative banks.
As a Client Service Account Manager (Associate) within JPMorgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
**Job responsibilities**
- Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
- Becomes the Clients’ trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of Digital tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies
- Promotes sharing of experience and best practice across the Service team
- Participates in and support Payments initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
- Identifies and escalate potential risk associated with Client activities
- Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
**Required qualifications, capabilities, and skills**
- Excellent French verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
**Preferred qualifications, capabilities, and skills**
- Knowledge and understanding of Payments products, processes and risk policies nice to have.
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