Customer Success Manager
il y a 7 jours
Company Description
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
This is where **Data Impactby NielsenIQ **comes in We **collect** over 60 billion pieces of data daily which we **process** and **use** in innovative monitoring tools destined for the industry professionals.
**Our objective**: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
**Today**: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 40 countries, we are looking for new colleagues to join our great team in the USA
**A** **young** but **experienced** and dynamic **team** with a resolutely start-up attitude
A uniquely diverse and international environment with more than 35** nationalities**
Real** career development opportunities**
A **friendly, relaxed atmosphere** and a climate of mutual trust promoting autonomy and challenges
**Job Description**:
Under the responsibility of the Customer Success Director you will join our growing Paris team to manage our portfolio of clients in EMEA
- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests, problems and complaints
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Minimise customer churn
- Participate in events and forums
**Qualifications**:
- 2 to 5 years proven experience as an Account Manager or other commercial position (Category Manager, Trade manager, e-commerce) for an FMCG manufacturer -** this is a mandatory requirement**:
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Excellent level of English and French
- Highly organised and able to multi-task
- Passion for service and customer satisfaction
- You are structured and analytical
- You have excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel (post-Covid)
- Dutch or other European language would be appreciated but not mandatory
Additional Information
Recruitment process:
- Interview with HR
- Business case study
- Interview with Customer Success Directors
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