Customer Success Manager

Il y a 22 minutes

Paris, France Planon Temps plein

**Customer Success Manager**:
As a Customer Success manager, Sales Specialist in Professional Services, you will be responsible for developing professional services sales on the existing client base. Your primary goal will be to maximize customer satisfaction and identify upselling opportunities to increase revenue. You will also act as a Customer Success Manager to ensure client retention and growth.

If you are passionate about sales and developing client relationships, and you want to evolve in a challenging environment, then this opportunity is perfect for you. Join our dynamic team, where you will have the chance to drive business growth, build strong client partnerships, and enhance your skills in a fast-paced, results-driven environment. You will be reporting to General Manager - France.

**You successfully fulfil your role by**:
**Client Relationship Management**:

- Develop and maintain strong relationships with existing clients.
- Ensure regular follow-ups to understand their needs and expectations.

**Upselling Opportunities**:

- Identify additional client needs and propose suitable solutions.
- Develop strategies to increase sales of complementary services.

**Customer Success Management**:

- Develop professional services sales
- Implement action plans to maximize customer satisfaction and loyalty.
- Monitor performance indicators and adjust strategies accordingly.

**Reporting and Analysis**:

- Prepare regular reports on sales activities and performance.
- Analyse client data to identify trends and growth opportunities.

**Internal Collaboration**:

- Work closely with marketing, product, and support teams to align efforts with client objectives.
- Participate in team meetings to share client feedback and best practices.

**Profile**:
A company is nothing without its people. Our diverse group of employees are the beating heart of our business and the key to our collective success. To maintain our success we need you to be innovative, decisive and, above all, a good listener for our partners.
- Minimum 3 to 5 years of experience in professional services sales.
- Bachelor's degree in business, sales, or a related field.
- Excellent communication and negotiation skills.
- Ability to analyze client needs and propose tailored solutions.
- Proficiency in CRM tools and sales techniques.
- Strong organizational skills and rigor in managing client files.
- Customer-oriented with a strong team spirit.
- Proactive and autonomous in managing accounts.
- Ability to work under pressure and achieve set targets.

**We offer**:
A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences. For this role we offer the following benefits package.

Join us on our journey to become the recognized world leader in Smart Sustainable Building Management software solutions. How we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.

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