Customer Service Innovation Manager
il y a 3 jours
The X-FAB Group - about 4,000 employees - is the leading analog/mixed-signal foundry manufacturing silicon wafers for analog-digital integrated circuits (mixed-signal ICs). X-FAB customers benefit from high-performance technologies, excellent technical design and prototyping services; and fast, easy and flexible foundry access worldwide.
**Customer Service Innovation Manager (M/F/d)**:
Corbeil-Essonnes, France
**Job purpose**:
Manage projects to improve and automate customer service processes in order to meet user and customer expectations.
**Description of significant activities**:
Customer projects
- Interfacing with customers and internal players to identify needs
- Determine solution and tools
- Deploy, document and maintain Customer Service solutions for launched projects
- Train customer service users
- Steering the automation of customer service processes
- Ensure the automation of all transactions and manual processes identified within the Customer Service department.
Key User ERP - Order Management
- Active participation in the X Fab group's process alignment project and deployment of the new SAP ERP.
- Manage the Future State, Testing and User Training phases, and monitor documentation updates.
**Profile**:
Level of education required without experience: Bac +5
Or with 5 years' experience: Bac +2 / Bac +3 / And/Or with 10 years' experience: Bac +2 / Bac +3
Certifications: PMI, PMP, PRINCE or equivalent certification, Master's degree specialized in AI or robotization
Contact person : Rymaine Guerra
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